Shift Supervisor

About The Museum of Illusions

Museum of Illusions (MOI) is the world's largest and fastest-growing museum chain. Our story began in 2015 and has not stopped growing since. Today, the MOI concept is a recognized brand and leading attraction in more than 40 locations around the world!

At MOI, we understand the power of play, exploration, and creativity. We are curious and open to people thinking outside the box. And one thing is for sure – MOI offers you the opportunity to enjoy flexible work hours and explore different concepts.

As we are rapidly growing, we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone who is eager to have their mind blown.

Candidate Profile and Focus

A Shift Supervisor oversees both the daily activities and 7-10 museum staff performance during their shift. They are responsible for maximizing customer satisfaction during visits, ensuring the museums’ exhibits are operating as expected, and handling requests or complaints, when needed.

Primary Job Duties & Responsibilities

• Manage 7-10 daily museum staff
• Assign placement positions for daily staffing, to meet operational needs and ensure proper coverage
• Ensure that any daily operations goals are met
• Train and integrate new hires
• Monitor staff and guest satisfaction by being present on the museum floor during operations
• Provide guidance and feedback to employees when needed.
• Ensure museum rules, processes and procedures are followed by both employees and guests
• Mediate and/or resolve conflicts between employees when needed
• Providing “first contact” customer service to visitors – answer visitors’ questions, solve refunds and discount inquiries.
• Maintain museum cleanliness during operating hours

Requirements

• 2+ years of supervisory experience
• 2+ years of experience in a customer facing role.
• Excellent organizational and administrative skills.
• Exceptional communication and interpersonal skills.
• Experience in the arts and entertainment industry is a plus.
• A go-getter attitude.
• Proactive, accountable, and trustworthy.
• Ability to work under pressure and have excellent time-management skills.

Perks and Benefits

• Health Insurance
• 401k Retirement Plan
• Employee discounts at our museums!

Physical Requirements/Demands

• Must be able to use hands and fingers to type on a keyboard, use a laptop and other office equipment.
• Must be able to ascend/descend flights of stairs.
• Must be able to bend, stoop, kneel, crawl, crouch, and squat.
• Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races, and sexes.
• Must be able to lift 25 lbs.
• Must be able to work both indoors and outdoors.
• Must be able to use sight to detect, determine, perceive, observe, inspect, and assess situations.

Company Statement:Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Employee discount

Experience level:

• 2 years

Work Location: In person