Shift Supervisor

Customer Experience Associate - Express:
Job Description
As a Customer Experience Associate at the Express, you will assist customers in finding what they are
looking for and ensure the Express is stocked with the products customers want. You'll know which
products will meet customer's needs and stay up to date on trends. With your knowledge and helpful
suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks
and grow sales by maintaining merchandise, signs and labels on the sales floor.
So what can you expect as a Customer Experience Associate - Express at the Exchange?
Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to the Express to let them know
you'll be right with them
Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate
products that meet the specific need of the customer
Ensure customers have an extraordinary experience while shopping
Complete transactions accurately and efficiently while engaging customers in appropriate
conversation
We know that you can work anywhere. However, working at the Exchange is the start of something
great! While you make it easy for our customers, we focus on you and your development! Our
people make us who we are. We want to see you grow, so we put growing together at the forefront
of everything we do. It is our duty to provide you with the tools and resources that you need to
succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
Able to learn and adapt to current technology needs
Able to think quickly on the spot to answer customer questions
Able to take initiative
Able to share brand knowledge
Additional Qualifications/Requirements:
Excellent attention to detail
Willing to cross-train and work in other areas of the store, as needed
Must possess a welcoming and helpful attitude toward customers and other team members
Excellent communication skills
Basic computer skills
Previous Convenience Store/Gas Station experience preferred