AddressThis job posting is for employment at an independently owned and operated franchisee of Denny’s.
Denny’s Shift Manager
Job Description
Reporting to the General Manager, the Shift Managers are responsible for the supervision of approximately 5 – 20 crew members and proper execution of restaurant operations on a shift. Additional responsibilities include focus on employee retention, continuous operational improvement, understanding profit and loss statements, operating plans, and cost management. This position must have a strong commitment to guest satisfaction.
Job Responsibilities
- Ability to prepare and interpret business reports and schedules, analyze data and develop solutions to ensure operating goals are achieved
- Assists the General Manager by overseeing assigned shifts, monitoring brand standards execution and adherence, and directs hourly staff to achieve guest service standards in a clean and pleasant environment
- Develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards
- Works with the General Manager to attract, hire, onboard, and retain competitive hourly talent to meet staffing requirements
- Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the General Manager and recommends and participates in the execution of corrective action
- Develops relationships with civic, business, school and professional organizations to establish good community relations
- Ensures proper security procedures are in place to protect employees, guests and company assets
- Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas
- Works to create and maintain an enjoyable and respectful environment for our guests and employees
- Addresses and resolves customer complaints and requests promptly and in a courteous manner
- Follows management cash handling, inventory and other operational procedures as outlined in Denny’s brand standards
- Completes all other tasks and duties as assigned
- Willingness to assist others without being asked
- Adhere to all stage, county or municipal regulations pertaining to health risk concerns about food handling
Job Requirements
- Must be able to lift and carry trays or supplies and equipment weighing up to 50 lbs.
- Must be able to operate point of sale system and differentiate between monetary denominations
- Must be able to serve all Denny’s menu products
- Ability to work around potentially hazardous chemicals
- Must have sufficient mobility to move and operate in confined work area
- Must have the ability to work inside and/or outside
- Must be able to stand the duration of a 4 to 10 hour shift
- Two or more years’ experience in restaurant, hospitality or retail management
- Associate’s or Bachelor’s degree preferred, but an individual with a high school diploma or equivalent and a proven, successful operations background will be considered
- Successfully complete the Denny’s Manager’s in Training (MIT) program
- Food Safety Manager certification
- Strong organizational skills with excellent oral and written communication skills in the English language and the ability to communicate with all levels of the organization
- Has proven the ability to solve problems and handle high stress situations
- Ability to interpret financial statements and understand contributing factors
- Ability to work weekends, holidays, and evenings and travel when needed
- Licensed to operate an automobile without restrictions
- Must have reliable transportation
Additional Information
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Denny’s, Inc. This means the independent franchisee, and not Denny’s, Inc. is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. Denny’s, Inc. will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees’ employees. If you are hired for this job posting, the independent franchisee, and not Denny’s, Inc., will be your employer.
This job posting contains some general information about what it is like to work in a Denny’s restaurant, but is not a complete job description. People who work in a Denny’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.
Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
