Shift Leader - Gluckstadt

Sullivan's Marketplace
Shift Leader
Department: Store
Job Status: Full Time
FLSA Status: Non-Exempt
Reports To: Grocery Manager/Assistant Grocery Manager
Amount of Travel Required: None
Job Type: Regular
Positions Supervised: None
Work Schedule: Flexible Shifts
POSITION SUMMARY
Responsible for maintaining and improving the store conditions and customer environment. Also responsible for daily store operations while the manager on duty is off or unavailable.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Resolve any customer or employee issues. Respond to any equipment failure or issue to resolve and repair.
Manage any operational or other workplace/workforce, customer related issue that may take place during scheduled shift.
• Monitor front end of the business to keep grocery lines moving at checkout.
• Provide guidance and direction to enhance line flow and efficient customer checkout.
• Routinely walk and inspect sales floor to resolve any cleanliness, stocking, other related issues that need resloving in the store.
• Count and record monies received during the business day.
• Maintain clear and concise records of any cash overages or shortages.
• Work perishable departments to review stock, dairy, produce, etc...
• Maintain operation of store and direct/manage condition of the store to ensure condition standards are consistently met while during the working day.
• Direct and supervise all grocery employees during shift until manager or assistant manager returns.
• Responsible for office money and inventory.
• Responsible for all aspects of the store while on duty.
POSITION QUALIFICATIONS
Competency Statement(s)
• Decision Making - Employee must have the ability to evaluate information and select an effective course of action while controlling resources and expenditures.
• Efficient - Must be able to demonstrate efficiencies in completing tasks. Organization and focus on duties is important in order to complete job duties and tasks in a timely, orderly and complete fashion
• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Financial Aptitude - Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.
• Autonomy - Ability to work independently with minimal supervision.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
SKILLS & ABILITIES
Education: None
Experience: None
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands
Stand - C
Lift/Carry 10 lbs or less - C
Walk - F
Lift/Carry 11-20 lbs - C
Sit - O
Lift/Carry 21-50 lbs - F
Manually Manipulate - F
Lift/Carry 51-100 lbs - F
Reach Outward - F
Lift/Carry Over 100 lbs - O
Reach Above Shoulder - F
Climb Squat or Kneel - O
Push/Pull - 12 lbs or less - C
Bend O
Lift/Carry 13-25 lbs - C
Grasp - F
Lift/Carry 26-40 lbs - F
Speak - F
Lift/Carry 41-100 lbs - O