Essential Functions: The essential functions of the Shift Leader position are denoted below in the following key areas:
TOTAL GUEST SATISFACTION
Takes necessary action to ensure all Guest receive “Six Dollar Service”; anticipates and exceeds the Guests needs; handles “special situations” and requests immediately in a positive manner that encourages Guest to return.- Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.
- Consistently enforces and maintains all Carl’s Jr. QSC (Quality, Service and Cleanliness) standards.
- Monitors and maintains proper staffing level and labor costs while ensuring high levels of QSC.
- Observes employee attitudes; takes appropriate steps to create a friendly atmosphere for employees and Guests.
- Suggests to Restaurant Management ways to improve Guest service.
Effectively trains Crew Persons utilizing the existing training program.- Provides regular performance feedback to motivate and improve the performance of all Crew Persons.
- Provides direction and supervision for Crew Persons to maintain high productivity and high crew morale.
- Communicates employee work performance to the General Manager and appropriately addresses performance issues; maintains proper documentation of all disciplinary situations.
- Makes an on-going effort to improve personal performance level.
Makes sound business decisions quickly to ensure Guests receive service beyond their expectations.- Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.
- Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management.
- Supports the goals, decisions and directives of Restaurant Management.
Complies with and models all company policies standards, procedures and guidelines; enforces all in a fair and consistent manner.- Holds employees and self accountable for the methods and processes used to achieve results.
- Role models and sets a positive example for the entire team in all aspects of business and personnel practices.
Is completely focused on and driven by the Guest.- Is of high personal integrity and treats all employees with honesty, respect and dignity.
- Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down and across the organization.
- Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.
EDUCATION
EXPERIENCE
TRANSPORTATION & INSURANCE
ACCESSIBILITY
HOURS
Skills & Abilities:
Basic knowledge of computers.- Organizational, planning and time management skills.
- Team building skills.
- Problem solving skills.
- Ability to troubleshoot cash handling problems; good mathematics skills.
- Excellence in performing the duties of all work stations and in completing assigned tasks and duties.
- Ability to look at the restaurant operations (from a customer’s viewpoint).
- Ability to take initiative.
Stand for long periods of time.- Bend and stoop.
- Work around heat.
- Work around others in close quarters.
- Move throughout the restaurant and visually observe restaurant operations and employee work performance.
- Lift 50 – 75 pounds.
- Work with various cleaning products.