Shift Leader

SHIFT LEADER ROLE DESCRIPTION
The Irish Exit is looking for a Shift Leader to join our growing team in Moynihan Train Hall. The Shift Leader at The Irish Exit is responsible for driving operational excellence across all functions of the business, including team member and customer operations and culture, facilities management, operational execution, financial management, and the delivery of our unique version of Irish hospitality. 

The Shift Leader of The Irish Exit must possess excellent leadership skills, a stakeholder mindset, the ability to build, maintain, and consistently develop a performance-based culture and high-performance team, a passion for hospitality, an entrepreneurial spirit, and a strong focus on excellent standards and attention to detail.

SHIFT LEADER ROLE RESPONSIBILITIES INCLUDE:

• Shares and embodies our core values and love of Ireland and Irish Pubs, acting as a standard bearer in the company. 
• Maintains a positive, optimistic, and professional attitude and demeanor at all times throughout service. 
• Actively participates in service and day-to-day operations, ensuring a solid connection to team members is formed and a pulse of the customer experience and engagement.
• Oversees team member recruitment, onboarding, performance management, and cultural management, ensuring all team members consistently deliver our unique version of Irish hospitality to every single customer, every single time. 
• Oversees the customer experience, managing reviews and feedback, ensuring we learn from our mistakes and make it right for our customers. 
• Coaches and guides all team members by offering constructive feedback and recognition to instill and maintain a high-performance culture focused on operational excellence, ensuring team members are set up for success in executing their roles and primed for upward mobility when such positions become available. 
• Effectively communicates company standard operating procedures, expectations, and operational concerns, issues, or updates, making sure all team members are aligned and perform accordingly, and promptly respond to any team member queries or problems.  
• Ensures the atmosphere and experience of the building are maintained and adjusted throughout service, including light, temperature, sound settings, and the overall cleanliness and maintenance of the building. 
• Oversees cash and credit management functions, including strict loss and prevention standards and ensuring cash and credit procedures are consistently followed. 
• Ensures the appearance and functionality of the space and all equipment within are optimally maintained and responds to any repairs and maintenance issues immediately. 
• Ensures all BOH and FOH wares inventory levels are sufficiently maintained. 
• Oversees and manages the POS  functions keeping menu items updated and synced and ensuring all team members follow standard operating procedures related to opening and closing procedures, comps, voids, and back office administration. 
• Oversees Department of Health ("DOH") compliance by conducting daily walk-throughs identifying and addressing DOH violations immediately. 
• Ensures all team members practice safe work habits, identify and resolve potential safety hazards and, if/when accidents occur, investigate, document, and resolve accordingly. 
• Ensures all team members execute products according to stipulated recipes, serves, and procedures, maintaining the highest possible quality. 

ROLE REQUIREMENTS INCLUDE: 

• Candidates must have leadership experience in a similar establishment. 
• Candidates must possess systems and process intelligence in bars and restaurants. 
• Candidates must be financially literate. 
• Candidates must have a hospitality orientation and sufficient bar experience.
• Candidates must be hungry to learn and grow. 
• Candidates must be entrepreneurial. 
• Candidates must be passionate and knowledgeable about food, wine, beer, spirits, and cocktails.
• Candidates must have excellent leadership skills. 
• Candidates must have the requisite schedule availability.
• Candidates must be able to take constructive feedback and work within an engaged, collaborative, and accountable culture and team environment.

ROLE BENEFITS 

• Competitive hourly rates
• Paid Time Off and parental leave.
• 50% discount throughout The Dead Rabbit's group of bars.
• Team Member assistance and wellness programs.
• Flexible scheduling. 
• Team Member development plans and continuing education.
• Team-building activities and events. 
• Being part of a world-class culture.
• Opportunities for upward mobility.
• Tuition reimbursement for industry-focused educational programs and courses.