Shift Lead Tropical Smoothie Cafe

Shift Lead

All Leads promoted to this level are considered a Key Holder who can open or close the store. Shift Leaders run a shift, ensure standards are met, and guests and staff are given leadership.

A shift Lead should have at least 3 months of experience, demonstrate strong leadership, and maintain the highest standards as a Team Member.

Responsibilities

• Accountable for duties in the café, including all internal control and employee safety.
• Responsible for supervision of staff, labor control, and cost controls
• Responsible for meeting the brand standards and procedures
• Interacts with crew members, customers, and vendors using “Tropitude”. Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different. It means having energy and creating a positive atmosphere
• Delivers “Unparalleled Hospitality” to each customer that visits our café.
• Controls Profit & Loss by following cash handling and security procedures, maintaining
• Interact with customers to ensure all inquiries and complaints are handled promptly
• Implement policies and procedures, follow up with progress, and measure results
• Ensure adherence to Franchise recipes
• Ensure the quality of food and beverage presentation is to Franchise specifications
• Observe portion control and preparation quantities to minimize waste
• Ensure cash controls are in place
• Consult with GM and Area Director for Repairs and Maintenance needs
• Pay for this position is $10.25 per hour, plus tips

Requirements:

• Must be 18 years or older
• High School Diploma or equivalent required
• Must be eligible to work in the United States
• Excellent communication skills
• Leadership Experience (preferred)
• Restaurant Experience (preferred)

Benefits:

• Growth Opportunities
• Flexible scheduling
• Employee Discount