Shift Lead

Swanky Scoop is a premium ice cream store in downtown Woodinville (Woodin Creek Village). We are seeking a few energetic, optimistic, and talented Shift Leaders to join our Swanky Crew. As a Shift Lead at Swanky Scoop, you will be responsible for the food, service area maintenance, front of house staff, and customers during your shift. Shift leaders show ahigh level of multi-tasking, generous customer service, food safety, and a consistent high- energy. You will report to the Store Manager and Owner and be an integral part of the team.

Shift Lead Responsibilities:

• Greet customers as they arrive and assist with their orders, providing excellent customer service and ensuring that all customers leave satisfied and happy!
• Manage the POS system, handling cash, card payments, and balancing the till at the beginning and end of your shift.
• Open and close the store, including preparing the store for the day, locking up at the end of the shift.
• Oversee staff (scoopers) during your shift, assigning tasks (waffle cone making, scooping, cleaning, etc.) and providing support and guidance as required.
• Scooping and preparing ice cream menu items, ensuring that all products are of the highest quality and are presented attractively.
• Maintain a clean and tidy store, including cleaning dishes, tables, chairs, floors, and equipment.
• Ensure that all health and safety guidelines are followed, including food hygiene, and maintaining a safe work environment.
• Ensure that all employees adhere to Swankys policies and procedures, including dress code, attendance, and punctuality.

Qualities of a Lead:

• Available nights and weekends.
• Previous experience in a food handling, customer service and/or hospitality role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks at once.
• Strong leadership skills, with the ability to motivate and manage a team.
• Be able to stand for long periods of time, lift 25-30 lbs (2.5 gallon tubs of ice cream), and carry out repetitive scooping motions.
• Loves ice cream, samples many flavors, and is committed to the customers positive experience.
• Reliable, on time, and ready to hustle for every shift.
• Sets a positive example for scoopers
• WA state food worker card

Additional details:

• Scheduling is somewhat flexible, but definitely requires evening and weekend hours
• This is a tipped position
• Training will start April 10th - 14th (Spring Break)
• Job is for summer 2023, through September, but with option to continue during the school year.

Swanky Scoop is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $20.00 - $25.00/hour.

About Swanky Scoop: You can't buy happiness, but you can buy ice cream and that is just about the same thing. Ready to work in an environment where the customers are happy and the product is delicious? We are a local, owner operated company that makes and sells ice cream. We are focused on delivering an exciting rotation of flavors with lots of allergen friendly options. For front of house staff, a focus on customer service is essential and shifts lean towards the evenings and weekends. For back of house staff, the schedule is more flexible but the focus on quality is essential. All jobs require a fair amount of standing and lifting heavy objects. Your shifts include free ice cream :) Learn more about us at www.swankyscoop.com.

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