Shift Lead

Position Summary

• To represent Mr. Fries Man in a professional manner to reflect values and standards of its mission, goals, and values.
• Assists in inspiring and developing the team, upholding Mr. Fries Mans high standards.
• Will be responsible for providing leadership and guidance in utilization of training tools to the Cashiers, Cook/Plater and assist the Manager as needed.
• To provide friendly, responsive, and exceptional customer service to all Mr. Fries Man guests.

Essential Responsibilities

• Provides knowledge to all Mr. Fries Man team members and empowers the team to provide great guest service and awareness.
• To assure compliance with all Federal, State, and Local regulations, laws, and guidelines such as DHEC, EEOC, OSHA, DOL, ADA, HIPAA, Workers Comp, SCDEW, etc. to include compliance requirements on company bulletin boards.
• To assist in training and development for front and back of house team members.
• Take guests food orders and informs guests of menu and makes recommendations accordingly.
• Demonstrates knowledge of the brand and menu items by answering questions about our food, beverages and other restaurant functions and services.
• To handle cash and credit transactions.
• Works with kitchen staff to meet any special requirements for ingredients and preparation of food.
• Works with kitchen staff to handle guests drive thru experience. Prepare drive thru orders, handle drive thru transactions and ensure food is delivered promptly and courteously.
• Delivers food and beverages to guests in a timely and efficient manner.
• Maintains cleanliness and organization in the service area.
• Ensure the register area is monitored and team members are present at the register upon guest arrival.
• Monitors and observes guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Thanks guests for their visit and invite them to return.
• Delegates tasks to front and back of the house team regarding day-to-day operations.
• Ensure team members are following company policies and procedures appropriately.
• Ensure team members are satisfactorily completing open and closing duties, including checklists.
• Assist Manager to implement best practices.
• Assists with counting inventory, as needed.
• Assists with morning or closing administrative duties as assigned by Manager.
• Accurately handle cash transactions and satisfactorily complete night deposit, as needed.
• Ensures restaurant is running efficiently while Manager is absent.
• Attends all scheduled team member meetings/training and brings suggestions for improvements.
• Take the necessary meal and rest breaks accordingly.
• Ensure team members take the necessary meal and rest breaks accordingly.
• Takes necessary and/or recommended management and leadership training as requested by Manager.
• Other duties assigned by Mr. Fries Man.
• The company reserves the right to add or change duties at any time.

Knowledge, Skills and Abilities

• Maintain quality work environment and good relationships with team members.
• Strong leadership and problem-solving skills.
• Detail oriented, organized, and efficient.
• Responsible for following all safety and security procedures, as directed by Mr. Fries Man policy.
• Effective communication skills.
• Exhibit courteous, friendly, and professional service to guests.
• Trustworthy and reliable.
• Ability to work productively with minimal supervision.
• Possess excellent math skills and can operate a cash register or Point Of Sale system.
• Computer literate using Microsoft Office. Bi-lingual in English and Spanish preferred.
• Must be able to communicate (speak, read, write) in the primary language of the work location.

Education/Experience Requirements

• High School Diploma or GED preferred
• One (1) year Restaurant experience required
• Management experience preferred
• Cash handling experience a plus
• Knowledge of TOAST POS system preferred not required
• Current and valid Food Handlers Certificate
• Current and valid drivers license
• Must be 18 years of age or older

Physical Demands
Stands/walks continuously (up to 5 hours) through the shift. Frequent bending, bend and twist neck and waist, reach above and below shoulders and squat, use hands, reaching or grasping with hands and arms. Must be able to lift up to 25 pounds on a regular basis and occasionally up to 50 pounds. Must be able to work under pressure and be flexible to work long, sometimes irregular hours including weekends and holidays.
Working Environment
Must comply with Companys Appearance and Dress Code standard as set forth in the Employee Handbook. Works primarily in the kitchen, where air may be moist, warm, and odorous from cooking foods. Kitchen floors are uneven and may be slippery from moisture and grease.
Benefits

• Employee discount
• Flexible schedule
• Earn Tips