Sheriff's Telecommunicator

Salary: See Position Description
Location : Plymouth, MN
Job Type: Full-time
Job Number: 24SHRF737FM045
Department: Sheriff's Office
Division: 911 Dispatch
Opening Date: 02/28/2024
Closing Date: 3/13/2024 11:14 PM Central
Description
Are you someone who communicates well and has a passion for helping others? Can you remain calm and multi-task in high stress, emergency situations? As a Sheriff's Telecommunicator, you will provide non-emergency and 911 emergency public safety dispatching services to one of the largest radio systems in the nation. Hennepin County Sheriff's Office's 911 Dispatch division is dedicated to serving as the vital link between the public and public safety organizations through responsiveness, compassion, and professionalism.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit
Targeted starting salary range:
$65,249.60 - $81,741.98 Annually
Full salary range:
$54,494.66 - $81,741.98 Annually
Location and hours:
This position is located at the 911 Emergency Communications Center at 1245 Shenandoah Lane North, Plymouth, MN 55447. There is no public transportation to this site. Candidates must be available to work various shifts that includes day, evening, night, overnight, holiday, and weekend hours. Anyone indicating limited availability will not be considered. Shifts may start at: 7 a.m., 11 a.m., 3 p.m., or 7 p.m. Based on current requirements hires must live in or relocate to Minnesota or Wisconsin.
Qualified candidates will be invited via email to take the test online on your own computer.
About this position type:
This position is full-time, benefit earning. The anticipated start date is 06/17/24.
This position is internally classified as a Sheriff's Telecommunicator.
Click to view the job classification specification.
Hennepin County embraces the Total Rewards philosophy. This means offering our employees advantages and opportunities not found at most places. These include meaningful work, competitive pay, work-life balance, generous benefits, opportunities to grow, and a commitment to your success.
In this position, you will:

• Receive incoming emergency, routine, and administrative calls and ask callers for pertinent police, fire, and/or medical information.
• Determine response requirements and relative priorities of situations; receive and transmit information and messages by radio or telephone to police, fire, and/or medical units.
• Operate multi-channel computerized communication console, multi-line phone system, Next Generation 911 emergency phone system, and Computer Aided Dispatch (CAD) systems.
• Coordinate activities for public safety units on various radio systems.
• Enter, update, and retrieve information from local, state, and national computerized data systems.
• Disseminate severe weather and disaster warning/watch information.

Need to have:

• One of the following:
  • One or more years of experience dispatching police, firefighters, and/or Emergency Medical Services (EMS).
  • Two or more years of other dispatching or call center experience.
  • Two or more years of experience as a first responder (police officer, firefighter, and/ or emergency medical technician/paramedic).
  • Two or more years of experience providing fast-paced customer service while managing multiple tasks and priorities simultaneously.
  • Completion of the 911 Telecommunicator Pathways Training program and one year or more of call center experience.
  • Note: Related experience, such as providing disaster/emergency response, corrections, military/reserve service, loss prevention, home/business safety and security, triage/crisis intervention may be substituted on a year for year basis.

Typing skills of 40 words per minute with 90% accuracy.

Nice to have:

• Excellent customer service, multitasking, active listening, and problem-solving skills.
• Ability to:
  • Use radio, telephone, and computer dispatching systems.
  • Make quick, independent decisions in response to calls for emergency assistance.
  • Simultaneously gather information from callers, enter data in computer systems, and dispatch response units under stressful situations.
  • Prioritize calls and organize tasks.
  • Coordinate information and read maps to provide accurate geographical information.
  • Work calmly and effectively while dealing with the public, law enforcement, and fire agencies under high stress situations.

About the department:
The Hennepin County Sheriff's Office serves the county's 1.2 million residents. State law mandates most of the sheriff's office duties, including managing the county jail, providing security to the district court, and patrolling the waterways in the county.
The Sheriff's Office also runs specialized initiatives like Criminal Information Sharing and Analysis (CISA), Violent Offender Task Force (VOTF), Crime Scene Investigation, Criminal Investigation, Community Outreach and Employee Wellness. The mission of the Hennepin County Sheriff's Office is providing quality professional services while building meaningful relationships that are sustainable within our communities, and with our partners, to ensure justice and safety for all.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at (login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
Invitations to interview will be based on an assessment of education and experience. Applicants must have no felony convictions and must successfully complete a video examination, typing test, drug test, extensive background investigation that includes criminal, employment and financial checks, and a pre-employment physical and psychological assessment prior to employment.
If you have any questions, please contact:
Talent Acquisition Division
Hennepin County Human Resources Department
612-348-7855
Why work here?
Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:

• Meaningful work
• Public service
• Competitive pay
• Work-life balance
• Generous benefits
• Opportunities to grow
• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.
Visit our benefits page to learn more: bridge.hennepin.us/eligibility.
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found
01
This position is located at the 911 Emergency Communications Center at 1245 Shenandoah Lane North, Plymouth, MN 55447. There is no public transportation to this site. Based on current requirements hires must live in or relocate to Minnesota or Wisconsin. Are you able to meet this requirement?

• Yes
• No

02
Are you able and willing to work all of the following work schedules:
Days, evenings, and overnights (7 a.m. to 7 p.m., 11 a.m. to 11 p.m., 3 p.m. to 3 a.m., and 7 p.m. to 7 a.m.)
Weekdays (Monday through Friday)
Weekends (Saturday and Sunday)
Holidays
Rotating shifts (hours change to a different schedule each week or month)
Compressed schedule (working 10 hours or more in a shift)
24 hour on-call coverage (available for any shift during staff shortages and emergencies).

• Yes
• No

03
Select from the choices below the option(s) that best describes your experience and/or education as it relates to the position. Check all that apply.

• I have one year or more of experience dispatching police, firefighters, and/or Emergency Medical Services (EMS)
• I have two years or more of other dispatching or call center experience
• I have two years or more of experience as a first responder (police officer, firefighter, and/or emergency medical technician/paramedic)
• I have two years or more of experience providing fast paced customer service while managing multiple tasks and priorities simultaneously
• I have completed the 911 Telecommunicator Pathways Training program and have one year or more of call center experience
• I have a combination of related experience such as providing disaster/emergency response, corrections, military/reserve service, loss prevention, home/business safety and security, and/or triage/crisis intervention to equal at least two years
• None of the above

04
Describe your work experiences that you have related to this position, referencing jobs listed on your application/resume. List your job title(s), employer(s), and the length of time(s) you were employed in the position(s). If you do not have this experience type "None" in the space provided.
05
How many years of experience do you have providing customer service by simultaneously prioritizing information, making decisions, solving problems, and answering a variety of questions from customers/clients in a high volume, fast paced work environment?

• I do not have this experience
• Less than 1 year
• 1 year or more, but less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more, but less than 4 years
• 4 years or more, but less than 5 years
• 5 years or more

06
Describe your experience providing customer service by simultaneously prioritizing information, making decisions, solving problems, and answering a variety of questions from customers/clients in a high volume, fast paced work environment, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.
07
How many years of experience do you have where you have had to monitor and speak over a radio dispatch system or respond to dispatched emergencies as routine part of your job?

• I do not have this experience
• Less than 1 year
• 1 year or more, but less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more, but less than 4 years
• 4 years or more, but less than 5 years
• 5 years or more

08
Describe your experience where you have had to monitor and speak over a radio dispatch system or respond to dispatched emergencies as routine part of your job, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.
09
How many years of experience do you have which required you to adopt different communication styles to effectively communicate with a variety of customers/clients?

• I do not have this experience
• Less than 1 year
• 1 year or more, but less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more, but less than 4 years
• 4 years or more, but less than 5 years
• 5 years or more

10
Describe your work experience, which required you to adopt different communication styles to effectively communicate with a variety of customers/clients, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.
11
Have you been convicted of a felony as an adult (at the age of 18 years or older)? You cannot be considered for this position if you have been convicted of a felony as an adult.

• Yes
• No

12
Have you ever been convicted of a gross misdemeanor or a misdemeanor (other than parking tickets) as an adult (at the age of 18 years or older)? Conviction is not an automatic elimination from employment; each case is considered individually. However, failure to identify a conviction is cause for automatic ineligibility for hire; or, if hired, subsequent dismissal.

• Yes
• No

13
Please provide information about your felony, gross misdemeanor or misdemeanor convictions. Include the level of each offense, date, location, statute citation number of each offense, the sentence, and whether the conditions of the court have been completed. If you do not provide this information, you may not be considered for this position. Type "None" in the space provided if you do not have a felony, gross misdemeanor, or misdemeanor conviction(s).
14
Please describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.

• College or university (job board, career services, or instructor)
• Community or nonprofit organization (counselor, job board, etc.)
• Employee or recruiter of Hennepin Coun...