Shelter Operations Manager - Ozaukee Campus

Are you looking for a career where you can make a difference for animals and the people who love them? The Wisconsin Humane Society is looking for a full-time Shelter Operations Manager at our Ozaukee Campus! This position leads our sheltering work in Ozaukee and reports to the Director of Animal and Client Services for Milwaukee and Ozaukee. This role requires a regular onsite presence to provide leadership and support to our animal care, client services, and veterinary support teams. Apply today, you'll be happy you did!

Responsibilities include, but are not limited to:

Lead the People

• Supervise, coach, and develop staff and volunteers using WHS’s supervisory processes, people-centered approach, and values.
• Develop performance and professional growth of the team using WHS’s supervisory tools and through effective hiring, onboarding, and training of staff.
• Collaborate within and across teams to maintain the alignment of people, processes, and organizational functions.

Lead the Culture

• Foster a culture of inclusion by seeking input and perspectives from others a
• Consistently, accurately, and positively communicate organizational and campus strategic direction, priorities, and key information.
• Model and champion WHS’s people-centered philosophy.
• Create and support a workplace environment that exemplifies WHS’s values.
• Build relationships and communicate organizational and department strategic direction, priorities, values, and key information.

Lead the Work

• Ensure execution of strategic operating plans and ongoing processes to support our work at the Ozaukee Campus in alignment with organizational resources, priorities, and community needs.
• Implement, monitor, and maintain organizationally defined animal care and client services standards.
• Generate and implement campus-specific standards and procedures as necessary.
• Monitor animal population and ensure that animals are moving efficiently from intake to outcome.
• Serve as the primary point of contact for municipal stakeholders in the Ozaukee community.
• Ensure excellent customer service that aligns with our values and creates an inclusive environment for staff and the community.
• Oversee the scheduling, supervision, and support for daily tasks. Manage to and provide input on the department budget.

Qualifications

• Prior supervisory or equivalent experience preferred.
• Experience working in animal welfare preferred.
• Ability to work as part of a team and inspire great performance to achieve results.
• Commitment to the mission, values, goals, and people-centered philosophy of WHS.
• Ability to balance the needs of the organization with the needs of staff, animals, and clients.
• Ability to flex schedule to support the team as needed, including occasional weekend shifts, on-call, and/or rotating holidays.

Benefits

Full-time Benefits Include:

• Health, dental, and vision insurance
• Group term life insurance and voluntary life insurance
• Short-term and long-term disability
• Flexible spending plans
• Health savings account (HSA)
• Sun Life supplemental benefit
• 403(b) retirement plan with company match
• Paid family Leave

Time off including:

• Vacation
• Wellness
• Holiday

Full-time and part-time staff are eligible for the following benefits:

• 403(b) retirement plan
• Employee Assistance Program (EAP)
• 30% off adoption fees
• 30% off manners classes and behavior consultations
• 20% off youth programs
• Event discounts
• Animal Antics retail discounts
• Limited wellness/veterinary care services for companion animals

Application Instructions

To apply for this position, please complete the Apply Now section at the top of this job page to begin your online employment application. Only applications submitted through our online application system may be considered. Please know that it is our policy to reply to each and every application received once we have a status update.

Come see why over 280 staff call one of WHS’s 7 locations home! You’ll be happy you did!

Equal Opportunity Employer

The Wisconsin Humane Society believes in equal employment opportunity for all employees and applicants for employment. WHS’s success depends on engaging qualified people regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by law.

About Us

The Wisconsin Humane Society is the oldest and largest shelter in Wisconsin. Founded in 1879, WHS operates shelters in Milwaukee, Ozaukee, Racine, Kenosha, Door, Brown, and Kenosha Counties, as well as a Spay/Neuter Clinic in West Allis. The organization offers adoption services, youth and outreach programs, veterinary resources for the community, retail stores, volunteer programs, and dog training classes. The Milwaukee shelter also houses the state's busiest Wildlife Rehabilitation Center. WHS is an independent nonprofit and receives no general government funding and is not part of any national umbrella group. WHS maintains a four-star rating from Charity Navigator.