Shelter Case Manager

Under the supervision of Shelter Manager, the Shelter Case Manager will be responsible for maintaining the physical and emotional safety of youth accessing the shelter and providing services that are trauma informed, appropriate and effective. This includes supervision of youth in the shelter milieu, case management, group facilitation, ensuring facilities are maintained, youth intakes and assessments, crisis phone counseling, client data collection, documentation, file maintenance and ensuring that the program is facilitated in a manner that meets The PLACE’s mission. These responsibilities are divided between case management, office time for meetings, data entry, file maintenance, advocacy, youth appointments, etc. and milieu supervision when necessary.

This position will ensure that interactions, interventions and environments at The PLACE are trauma informed and emphasize the physical and emotional safety of youth and staff.

MINIMUM QUALIFICATIONS

• A Master’s degree in social work, psychology or a related field and minimum of two (2) years’ experience working with youth. OR a Bachelor’s degree in human services or a related field and a minimum of three (3) years’ experience working with youth. o OR a high school diploma or equivalent with a minimum of five (5) years’ of experience working with youth who have runaway or are experiencing homelessness.
• Computer proficient including Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).
• Must be insurable as a driver on The PLACE’s auto liability policy to transport youth using a The PLACE’s vehicle, and an approved personal vehicle.
• Must pass both federal and state background checks which check for crimes including drug related crimes, violent crimes, sexual abuse, domestic violence, child abuse, and repeated misdemeanors.
• Must pass pre-employment TB screening.
• Must be QMAP certified or eligible for QMAP certification.

JOB DUTIES

Case Management:

• Develop individual case plans and aftercare plans for youth to achieve goals.
• Meet with assigned youth to obtain history complete assessments and maintain paper-work and files.
• Provides guidance to youth that is based in the principles of trauma informed care and positive youth development.
• Collaborates with other agencies and youth in order to help youth meet their case plan goals (i.e doctors appointments, vital documents, court appointments, etc.).
• Provide personal interest and attention to each youth, remaining sensitive to the need to help each youth develop socially, emotionally, and intellectually.
• Contracts with youth and other involved persons in facilitating the youth’s exit from street life, working with youth to develop individual case plans and aftercare plans to achieve their goals.
• Conducts staffing with persons involved with youth on their case-load.
• Provides weekly meeting sessions with each youth participant to review progress towards contracted objectives, revise plans, and provide support and accountability.
• Acts as a positive role model to further The PLACE’s goals.
• Attends all required training, staff meetings and client reviews, being prepared to address client issues.
• Collaborates with other agencies for service delivery needs, staying current on resources and developments in this area of specialization.
• Coordinates and provides groups for youth to attend in areas of youth’s interest, community groups, educational and health groups.
• Works with parents, legal guardian family members towards appropriate family reunification

Milieu Supervision

• Provide youth direction on their service plans.
• Provide milieu supervision, working through a trauma informed care approach, to ensure the physical and emotional safety of the youth and their environment when necessary.
• Provide programming that supports the building of healthy relationships.
• Work with youth to maintain cleanliness of the shelter environment.
• Provide crisis intervention as necessary.

Intake/Assessments

• Assess the level of need and intent of youth and make recommendations regarding youth’s involvement in The PLACE. Establish plans with youth, ensure follow through, and make appropriate referrals.
• Complete thorough intakes in a manner that begins to establish comfort and trusting relationships.

Documentation

• Accurately document admission record and record actual services received by clients.
• Document relevant and significant events that occur during the shift in the Communication Log.
• Maintain thorough and accurate client files; ensure client confidentiality; communicate clearly and effectively to other staff members regarding client; collect and maintain ongoing and accurate data; enter data on computer database as well as in client record; track client services and accurately input data collected on a daily, weekly, and monthly basis in The PLACE’s database (Adsystech).

BENEFITS

Benefits for this position include health insurance, accident insurance, group life insurance, group short term and long term disability insurance, flexible spending account, dependent care flexible spending account, dental insurance, vision insurance, 403b retirement plan, and paid time off.

Application Deadline

Applications are accepted on an ongoing basis.  Please select "Apply now" to submit your application!