Shelter Assistant

• Advocate for the mission of The Salvation Army and uphold the agency’s values.
• Deliver services with safety, respect, and effectiveness.
• Follow all policies and procedures of the organization, shelter, and housing programs.
• Complete all administrative tasks assigned by the
• Track inventory and order supplies as requested.
• Complete intake and discharge procedures as needed.
• Prepare and complete intake packages for newly admitted shelter guests; review policies and expectations; review all intake packets when completed by the Housing Support Workers before releasing them to Housing Specialist.
• Assure accuracy that the housing plans are up to date for all Housing Support Workers to assist all shelter guests.
• Process requests for rental payments and communicate with landlords as needed.
• Serve as the backup for Housing Specialist.
• Assist in meal preparation, room cleanings, and house laundry.
• Input all information in the Homeless Management Information System (HMIS).
• Attend and actively participate in agency meetings as requested by the supervisor.
• Compile and submit monthly shelter utilization reports.
• Facilitate and track staff trainings, including onboarding and required trainings.
• Keep an updated list of employees’ birthdays, anniversaries, evaluation dates, etc.
• Maintain confidential personnel
• Work in collaboration with the supervisor to identify and coordinate staff
• Maintain an updated client phone
• Maintain a professional and organized
• Participate in workshops and trainings, as offered by The Salvation Army.

• High school diploma or equivalent is required.
• Must embrace, support, and reflect well on The Salvation Army’s mission and
• Experience in data entry and proficiency in Microsoft Office preferred.
• Proficient with the Homeless Management Information System (HMIS).
• A positive “can-do” attitude.
• Ability to work in a fast-paced, ever-changing
• Ability to prioritize and manage time well.
• Demonstrate discretion, integrity, and confidentiality in dealing with all
• Effective interpersonal
• Must maintain a professional
• Must complete the KeepSAfe training and other required trainings upon hire.
• Ability to adhere to all policies and procedures of The Salvation Army, the State of Connecticut, the City of Waterbury, the Connecticut Food Bank, and other entities governing the distribution of materials and services.
• Bilingual in English and Spanish preferred.
• Self-motivated and
• Will understand, respect, and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

• Employer-funded pension plan (100% vested after five years of eligible service)
• Voluntary life insurance
• Short-term disability coverage (no cost to employee)
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
• 403(b) tax-deferred annuity plan
• Generous paid time off, including holidays, vacation, and sick leave
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a great purpose!

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.