Address
Form of workDescription
Title: Shelter Advocate
Reports to: TBD
Available Shifts & Locations:
Pine Street - Providence
2nd shift- Part-time Saturday & Sunday 4pm-12am
3rd shift - Part-time Friday & Saturday 11:45pm-7:45am
Family Center- Providence
2nd shift Monday-Friday 4pm-Midnight
3rd shift Saturday & Sunday 12am-8am
Domestic Violence Shelter
2nd shift Saturday & Sunday 4pm-9pm
Overnight Tuesdays 8:30pm-8:30am
Women's Shelter
Per-diem only
Harrington Hall- Cranston- Men's Shelter
3rd shift Thursday-Sunday 11pm-7am
Duties and Responsibilities:
- Advocates for the mission of the organization and upholds the agency's values.
- Ensure clients are complying with program guidelines and procedures.
- Delivers services with safety, respect and effectiveness.
- Assess client needs and offer assistance in every manner practical.
- Monitors client behavior. Follows all policies and procedures of the organization.
- Review policy & guidelines with clients at time of entrance.
- Prepare rooms for clients. Facilitates sleeping arrangements and storage of personal items.
- Monitors and maintains shower and laundry schedules.
- Maintains order and assists in keeping all assigned areas clean and free of spills, trash and safety hazards.
- Checks daily activities and chores as assigned to clients.
- Perform daily meal and occupancy counts.
- Perform daily room checks.
- Prepare intake packages.
- Receive and put away donations on your shift.
- Assist in room cleanings and house laundry.
- Perform other duties as assigned by the case manager or director.
- Complete all agency logs and incident reports in a timely manner.
- Provide immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility.
Requirements
Education and Experience:
- High School Diploma or G.E.D. required.
- Experience in the Human Services or related field preferred.
Knowledge, Skills, and Abilities:
- Bi-Lingual in Spanish a plus.
- Ability to work in a fast paced environment. Ability to work well on a team. Must work well under pressure.
- Excellent customer service skills.
- Committed to working with the homeless and disconnected population.
- Must be flexible.
- Ability to multitask.
- Ability to maintain confidentiality in all aspects of the work environment.
- Requires verbal and numerical intelligence.
- Basic computer knowledge.
- Must possess a high degree of common sense.
- Must be empathetic and caring.
Physical demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: Sitting, walking, lifting up to 20 pounds, reaching, carrying, speaking, listening
Work environment: An environment of high stress and fast pace of crisis intervention. Protocol for safety and security is a priority. Use of phones, in person assistance, computer, fax and other general office machinery.
Equal Opportunity Employer
Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Recovery Friendly Workplace
Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor's Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/
