Address
Form of workBASIC FUNCTION: Provide shelter security and management, perform household and office duties, administer direct services to program clients and contribute to program administration.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Participate in the development of services to victims of domestic violence which conform to program design and meet contractual standards.
Assist Shelter Supervisor to implement a coordinated Groundwork Program in compliance with all contractual, legal, and Guardian Angel Community Services standards.
Monitor and maintain the shelter office, communal living areas, and other program space in a safe, orderly and professional manner.
Maintain confidentiality of client and agency information.
Answer the Hotline and provide assessment, crisis intervention, information and referral, advocacy or other appropriate service. Document all calls.
Provide assessment, supportive and beneficial direct services for walk-in and residential clients.
Facilitate group meetings and conflict resolution for shelter clients.
Provide assessment, safety planning and service planning for shelter and walk-in clients.
Render supportive counseling, case management, information and referral, advocacy and other services as needed for shelter residents.
Complete documentation and file maintenance on all client interactions and services provided.
Complete documentation and reports required for contractual and internal program purposes.
Complete data entry and documentation of all work related activities.
Engage in community outreach and education activities as assigned by Shelter Coordinator.
Participate in community networking groups as assigned by Shelter Coordinator.
Work collaboratively with other agency staff and community agencies.
Communicate problems and issues of concern to the Shelter Coordinator.
Assist GACS administration in any investigation against conduct that is illegal.
On call duties as assigned.
Other duties as assigned.
NON-ESSENTIAL DUTIES:
1. Attend individual supervision sessions as scheduled.
2. Attend weekly staff meetings.
3. Complete all job specific training as required.
4. Contribute to team cohesion and program organization and development as appropriate.
QUALIFICATIONS:
Bachelor's degree in psychology, social work or related field.
Interest in women's issues, family dynamics and the legal and social service delivery system.
Forty (40) hours of Domestic Violence Training.
Excellent verbal and written communications skills.
Demonstrate sensitivity to the cultural and socioeconomic characteristics of persons served.
Ability to exercise discretion and independent judgment.
Ability to handle sensitive and confidential materials.
Ability to work flexible hours.
Bi-lingual Spanish speaking preferred.
ADA DISCLAIMER/STATEMENT: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Position responsibilities are intended to describe those functions that are essential to the performance of this job. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Guardian Angel Community Services is an equal opportunity employer. Employment, assignment, and promotion practices are carried out in accordance with all applicable laws, rules, regulations and orders without regard to race, religion, color, national origin, physical handicap, social handicap, sex, age, or ancestry.
All employees who do not have a written contract with the Agency identified as such for a specific fixed term of employment are employed at the will of the Agency.
I accept the position described above. I have had the opportunity to read this Position Description and to discuss its contents with my supervisor, and I have received a copy for my own use.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Participate in the development of services to victims of domestic violence which conform to program design and meet contractual standards.
Assist Shelter Supervisor to implement a coordinated Groundwork Program in compliance with all contractual, legal, and Guardian Angel Community Services standards.
Monitor and maintain the shelter office, communal living areas, and other program space in a safe, orderly and professional manner.
Maintain confidentiality of client and agency information.
Answer the Hotline and provide assessment, crisis intervention, information and referral, advocacy or other appropriate service. Document all calls.
Provide assessment, supportive and beneficial direct services for walk-in and residential clients.
Facilitate group meetings and conflict resolution for shelter clients.
Provide assessment, safety planning and service planning for shelter and walk-in clients.
Render supportive counseling, case management, information and referral, advocacy and other services as needed for shelter residents.
Complete documentation and file maintenance on all client interactions and services provided.
Complete documentation and reports required for contractual and internal program purposes.
Complete data entry and documentation of all work related activities.
Engage in community outreach and education activities as assigned by Shelter Coordinator.
Participate in community networking groups as assigned by Shelter Coordinator.
Work collaboratively with other agency staff and community agencies.
Communicate problems and issues of concern to the Shelter Coordinator.
Assist GACS administration in any investigation against conduct that is illegal.
On call duties as assigned.
Other duties as assigned.
NON-ESSENTIAL DUTIES:
1. Attend individual supervision sessions as scheduled.
2. Attend weekly staff meetings.
3. Complete all job specific training as required.
4. Contribute to team cohesion and program organization and development as appropriate.
QUALIFICATIONS:
Bachelor's degree in psychology, social work or related field.
Interest in women's issues, family dynamics and the legal and social service delivery system.
Forty (40) hours of Domestic Violence Training.
Excellent verbal and written communications skills.
Demonstrate sensitivity to the cultural and socioeconomic characteristics of persons served.
Ability to exercise discretion and independent judgment.
Ability to handle sensitive and confidential materials.
Ability to work flexible hours.
Bi-lingual Spanish speaking preferred.
ADA DISCLAIMER/STATEMENT: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Position responsibilities are intended to describe those functions that are essential to the performance of this job. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Guardian Angel Community Services is an equal opportunity employer. Employment, assignment, and promotion practices are carried out in accordance with all applicable laws, rules, regulations and orders without regard to race, religion, color, national origin, physical handicap, social handicap, sex, age, or ancestry.
All employees who do not have a written contract with the Agency identified as such for a specific fixed term of employment are employed at the will of the Agency.
I accept the position described above. I have had the opportunity to read this Position Description and to discuss its contents with my supervisor, and I have received a copy for my own use.
