Shake Shack Shift Supervisor

Job Title: Shift Supervisor Summary: The Shift Supervisor is responsible for supervising the day-to-day activities of subordinates; providing excellent service to all customers through direct salesmanship, prompt and courteous service, and maintaining knowledge of and compliance with all corporate standards. This position will interact with the public and coworkers in a friendly, enthusiastic and outgoing manner and encourage, through leadership and example, the highest level of sales and customer service performance by other associates. Other responsibilities include aiding in monitoring associate productivity; assigning responsibility for specified work and/or functional activities; and giving work directions and monitoring scheduling to ensure that all shifts are covered; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager. depending on local requirements. Essential Functions: Supervises the day-to-day activities of subordinates and coordinates breaks for hourly associatesOperates cash register and voids transactions as needed while following all Applegreen cash handling policies and procedures, and maintains proper security of cash at all timesCoordinates with management for on-the-job training for new associatesEnforces safety guidelines and builds awareness about safetyKeeps management informed of area activities and any significant problemsDevelops thorough knowledge of all products carried in the store(s) and ensure that all sales are posted to the appropriate category; assists in achieving sales results as required by branch and corporate standardsResolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mindContributes to the overall display and presentation efforts within the store environment, including stocking/replenishing product, and general store housekeeping dutiesTransfers supplies and equipment between storage and work areas by hand or use hand truck Implements product rotation based on product code dates in warehouse and concepts; orders product and participates in physical inventory counts as requiredCompletes opening, daily and closing procedures/checklists in accordance with company policies/procedures; assists with maintenance requisitionsPractices excellent food safety and sanitation practices and complies with HACCP standards Qualifications: Requires a High School diploma or the equivalent (GED)Requires a minimum of 6 months supervisory/lead experienceRequires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customersFood and beverage, cash handling, and customer service experience preferredRequires the ability to bend, twist, and stand to perform normal job functionsRequires the ability to lift and/or move up to 40 lbsFrequently immerses hands in water and water diluted with chemical solutions Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW) 

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Shake Shack sprouted from a hot dog cart in Madison Square Park in Manhattan to support the Madison Square Park Conservancy’s first art installation. The cart was quite the success, with Shack fans lined up daily for three summers.

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