Sewer & Drain Technician

Job Summary:
The Sewer & Drain Technician will be responsible for providing sewer and drain cleaning services to both residential and commercial customers. This includes routine drain maintenance, emergency drain cleaning services, line locating and video inspection, and sewer cleaning. The technician will utilize various machines such as cable machines, jetters, locators, and sewer cameras for these services. They will also handle customer service calls by performing the necessary service and/or selling additional services to complete repairs and prevent further damage.
Job Duties:
- Clean and clear drains and sewer lines
- Troubleshoot, diagnose, and repair drain and sewer line problems
- Perform line locating and video inspection of sewer lines
- Identify sewers in need of repair or replacement
- Explain diagnosed problems, reasons, and resolution options to customers
- Provide written estimates to customers for necessary repairs
- Educate customers on the importance of routine drain maintenance and sewer repair and replacement
- Collaborate with Service Coordinator/Dispatcher to ensure the success of sewer and drain business
- Maintain and protect sewer and drain machines and camera equipment
- Ensure thorough clean-up of customer property after work is complete
- Train and mentor apprentices on sewer and drain business
- Provide excellent customer service and communication to foster business relationships
Qualifications:
- 1-3 years of residential and/or commercial drain cleaning experience, including working knowledge of drain line methods, tools, and machines
- Knowledge of drains and sewer lines
- Previous experience with cabling/jetting of drain lines
- Previous experience with sewer camera/video inspection
- Familiarity with using smartphones, text messaging, and email; ability to use an iPad and smartphone
- Effective communication and customer service skills
- Professional and knowledgeable appearance and demeanor
- Ability to work independently
- Strong mechanical skills, including the use of hand tools and sewer and drain cleaning equipment
- Ability to troubleshoot and diagnose complex drain issues
Physical Requirements:
- Ability to lift sewer and drain machines, and lift 75-100 pounds multiple times a day
- Operation of sewer and drain machines
- Ability to work and drive in various weather conditions
- Physical ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously
Other Requirements:
- Valid driver's license and ability to be insured by the company's insurance
- Ability to work 7:00 a.m. - 4:00 p.m. Monday through Friday and participate in a rotating on-call schedule for nights and weekends
- Ability to meet and maintain physical and environmental job requirements
- Ability to meet and maintain productivity, safety, and quality requirements
- Commitment to maintaining a safe working environment
- Keeping company equipment, tools, and vehicle in clean working order
Note: This job description provides an overview of the responsibilities and requirements of the Sewer & Drain Technician position. It is not an exhaustive list of all duties, responsibilities, or requirements.