ServiceNow Vulnerability Response Administrator (Remote)

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
 
Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.
 
Conexess Group is aiding a large healthcare client in their search for a ServiceNow Vulnerability Response Administratorin a remote capacity. This is a long-term opportunity with a competitive compensation package.
 
Responsibilities:

• Perform hands-on support for end-users, day-to-day maintenance, planning, and testing system upgrades, coaching other team members on best practices, as well as troubleshooting advanced custom applications
• Work with architects, developers, and other product members in the fulfillment of updates, fixes, and new features within our key application, ServiceNow Vulnerability Response (SN VR).
• Monitor and troubleshoot the performance of the ServiceNow environments (Dev, Test, and Production Instances).
• Conduct routine health assessments, ensuring peak performance and availability.
• Implement and maintain ServiceNow security policies, roles, and access controls, ensuring data confidentiality and compliance with regulatory requirements.
• Perform regular application updates and patches, ensuring system stability and security compliance
• Lead Support interactions with Cases, Changes and Requests, and escalations.
• Administer software and plugin upgrades, Establish a rollback plan for upgrades, ensuring minimal disruption in case of unforeseen issues.
• Collaborate with stakeholders to identify workflow requirements and streamline business processes.
• Develop and maintain ServiceNow Performance Analytics dashboards and indicators to provide insights into platform usage and performance.
• Act as a subject matter expert on ServiceNow Vulnerability Response capabilities, providing guidance and recommendations to stakeholders and project teams.
• Configure and maintain ServiceNow integrations with third-party systems, ensuring data integrity and seamless communication.
• Collaborate with project managers, business analysts, developers, and other stakeholders to define project requirements, milestones, and deliverables.
• Document project-related configurations, customizations, and integrations, capturing lessons learned and best practices for future reference.

Qualifications:

• Technical experience with ServiceNow CMDB capabilities to drive improvements in matching discovered items from various scanners to configuration items and application services by tuning CI lookup rules.
• Minimum 5 years of ServiceNow platform experience
• Experience working in Agile/Scrum methodologies
• Basic understanding of risk management is helpful for understanding how organizations might prioritize certain systems, environments, or assets within VR.
• Basic understanding of policy and compliance management is helpful when trying to automate compliance across various sources or standards from your compliance monitoring tools’ findings.
• Python, Angular/React, JavaScript, HTML/CSS, and API development experience is necessary 

Certifications:

• ServiceNow Certified Systems Administrator (REQUIRED)
• ServiceNow Vulnerability Response Certified (REQUIRED) 
• ServiceNow Performance Analytics training (desired) 
• ServiceNow CMDB training (desired) 
• ITIL4 (desired) 

#LI-BF1
#LI-Remote