Servicenow Product Manager

Position:ServiceNow Product Manager
Job Description:

Arrow Electronics, Inc. – a Fortune 150 company with global headquarters in Denver - helps the world’s best technology companies think “Five Years Out,” working together to continually innovate the “next big thing”. We are a global provider of technology products, services and solutions, with 2018 sales of $30 billion.

What You'll Be Doing:

• Develop and maintain policies, standards, processes, and procedures for application support, maintenance, and enhancements.
• Establish and maintain development best practices and standards and provide governance to ensure consistency and compliance across the platform and a distributed developer/administrator model.
• Evaluate current business practices with emerging technology and recommend relevant process enhancements and products that anticipate or complement corporate direction.
• Manage all updates, enhancements, patches, and environment changes with the ServiceNow platform including ITSM, ITOM, and ITBM.
• Oversee and manage the implementation of developed code, configuration, and administrative changes being deployed into all ServiceNow environments and coordinated with established CAB processes.
• Monitor developer’s work and own overall quality and delivery of development.
• Technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting and maintaining the ServiceNow platform.

What We're Looking For:

• Minimum 5 years of recent experience as developer or administrator with 3+ years of hands-on experience as an architect, maintaining multiple ServiceNow instances.
• Minimum of 3 years of related software project delivery management.
• Certification in ServiceNow system administration, development and/or certified implementation specialist in one or more product disciplines.
• Demonstrated expert knowledge and experience of project and release delivery management principles and techniques in software application/product development.
• Solid understanding and experience in requirements/scope management, milestone management, Sprint Planning, Backlog Grooming, Daily Standups, Sprint Review/Retrospectives.
• Information Technology Infrastructure Library (ITIL) foundation certification a plus
• Use and/or administration in ServiceNow ITBM a plus

Experience / Education
Typically requires a minimum of 10 years of related experience with a 4 year degree; or 8 years and an advanced degree; or equivalent experience.

What We Offer at Arrow

At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy.

Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Growth Opportunities
• Short-Term/Long-Term Disability Insurance
• Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
• On-site Café with Catering Option for Busy Lifestyles (availability subject to COVID-19 office guidelines)
• 24/7/365 On-site Gym and Lockers, Free for Use to All Employees! (availability subject to COVID-19 office guidelines)
• Free covered parking, included bicycle and motorcycle parking
• And more!

108,100.00 - $151,250.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:US-CO-Colorado (Remote Employees)
Time Type:Full time
Job Category:Information Technology

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

Arrow COVID-19 Vaccination Policy:

Arrow requires employees to provide proof of full COVID-19 vaccination by: 
•    December 1, 2021, for all positions located in CO and for business units within immixGroup and Zeus. 
•    All other employees will be required to identify vaccination status by December 1, 2021, and provide proof of full vaccination by January 3, 2022.