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Form of workWe areCONNECTING HEALTH AND WEALTH.Come be part of remarkable.
How you can make a difference
HealthEquity is hiring a ServiceNow CMDB Specialist. This candidate will directly influence members and clients by managing, tracking, reporting, and enforcing ITSM policies. Your partners include our CMDB developer and service peers for incident, problem, and asset management. The candidate should have an admin-level understanding of the CMDB and how to utilize configuration items to improve and develop the change management program. Your leadership will depend on you for roadmaps, data integrity, and continual improvement. It is a role that combines technical skills, people skills, and a capacity to learn and lead.
You will lead change advisory board (CAB) meetings, review standard changes, work with our senior business leaders during change freezes, recommend and implement ServiceNow enhancements, and positively impact HealthEquity. Utilize CMDB data to automate and analyze the impact, set appropriate approvals, and set up change schedules and freezes. HealthEquity is focusing on automated risk analysis and AI processes for Change Management. You will build the processes with our development teams. At HealthEquity, you will change the future.
The role requires excellent communication skills from the technical level to business-appropriate communication. Technical groups include development, quality assurance, networking, desktop engineering, and systems. Other groups critical to the role are project managers, business analysts, and business teammates, especially operations. Excellent soft skills are critical since you are responsible for effective partnerships across a disparate group.
What you'll be doing
Change Management Planning: Develop and maintain a comprehensive change management strategy and policies. Create and update change management documentation, including procedures and templates, and work with the development team on workflows.
Change Request Evaluation: Review and assess all change requests for completeness and adherence to established guidelines. Evaluate the potential impact and risk associated with each proposed change.
Change Authorization: Facilitate the Change Advisory Board (CAB) meetings to review and approve or reject change requests. Ensure that authorized changes are scheduled and coordinated effectively.
Change Implementation: Collaborate with various teams to plan and execute changes, ensuring minimal service disruption. Monitor and communicate the progress of changes to stakeholders.
Risk Mitigation: Identify and address potential risks associated with changes and implement mitigation strategies. Ensure compliance with regulatory and security requirements during change execution.
Documentation and Reporting: Maintain accurate records of all change activities in the ServiceNow platform. Generate reports and analyze data to identify trends and areas for improvement.
Continuous Improvement: Continuously assess and enhance the change management process to optimize efficiency and effectiveness. Provide feedback and recommendations for improving IT infrastructure and processes.
Stakeholder Communication: As required, communicate changes, outages, and incidents to internal and external stakeholders. Foster positive relationships with business units and IT teams to ensure smooth change execution.
DevOps Transformation Lead and drive the transformation from traditional change management processes to a DevOps mindset.
What you will need to be successful
Bachelor's degree in Information Technology or a related field.
Experience managing data within ServiceNow, specifically CI's.
Experience managing a core ITSM Service such as Change, Problem, or Incident.
ServiceNow certification is highly desirable.
Experience with ServiceNow CMDB, discovery, and utilization of CIs.
Strong understanding of IT infrastructure and architecture.
Knowledge of ITIL practices and principles.
#LI-Remote
This is a remote position.
Salary Range$78500.00 To $90,000.00 / yearBenefits & PerksThe compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:
- Medical, dental, and vision
- HSA contribution and match
- Dependent care FSA match
- Uncapped paid time off
- Adventure accounts
- Paid parental leave
- 401(k) match
- Personal and healthcare financial literacy programs
- Ongoing education& tuition assistance
- Gym and fitness reimbursement
- Wellness program incentives
Why work for HealthEquity
HealthEquity has a vision that by2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.
Come be your authentic self
HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity's applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.
HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.
Employment Type: FULL_TIME
