Service Writer

Are you a strong leader with an attention to detail? Looking for a variety of tasks in your day? JW Bell is looking for a Service Writer that will bring these skills to our shop.

The Service Writer will work Monday - Friday, day shift. We offer a competitive benefits package with immediate Holiday Pay and 3 weeks of PTO the first year.

Duties and Responsibilities to include:

• Generate Sale, Work and Purchase Orders via ERP System
• Must be computer proficient and able to communicate product information via phone o in person.
• Must have a valid driver's license
• Plan repair jobs through various areas, including vendors and technicians. Coordinate resources to support the repair process
• Resolve customer complaints on warranty issues
• Monitor and communicate the repair process for assigned areas. Ensure continued job progress.
• Assign priorities to open work orders to ensure they are processed to meet customer needs.
• Ensure that all work performed is according to estimate/quote
• Communicate customer needs to the engineering group for custom and large repairs
• Review and confirm all work orders are complete and correct for customer billing

Skills and Abilities:

• Ability to work independently
• Candidates are expected to have a clean driving record
• Technical Trade School or experience in hydraulic and electrical circuits focusing on quarry equipment is a plus
• Ability to communicate and work with fellow employees
• Frequent bending, stooping, walking, standing and climbing
• Reading, math, computer and language skills

Benefits

Health, Dental and VSP insurance. Company paid Short & Long Term Disability. Company Paid Life Insurance policy. 401K with match. Paid Holidays and vacation accrual 15 days year one.