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Form of workJOB DESCRIPTIONJob Title: Service Technician IILocation: Columbus, OH, USAPosition Overview:Proactive communication and high service levels are the ultimate measure of effectiveness. This position is responsible for service, installation, and delivery/pick-up of rental equipment. This includes dealing with customers, providing support to customers that have our equipment on their sites, working with our Service Technicians, and occasionally providing service support to technicians in our other locations.
This person is a senior level technician skilled in troubleshooting, repair, and set-up of our rental equipment. This person works with his/her peers, Outside Sales Reps, Branch Manager, and Inside Customer Account Reps to coordinate delivery, installation, and service of rental equipment. This person may be required to carry an MSHA mine safety card to service our equipment at mine sites.
This person should carry their certification to handle refrigerants as they need to be able to service refrigerant circuits in our AC rental products. In our locations with chiller inventory, this position may be required to support cleaning of chillers and large AC equipment, prepping equipment for shipment, pulling accessories and assisting in loading equipment.Duties and Responsibilities:Being the face of our customers, professional representation is critical in this role. The goal is to provide an experience for the customer that will drive them back for future business.
This is company's greatest growth opportunity.Takes customer orders from Inside Customer Account Reps or branch manager.Fills orders and delivers to customers. If any accessories are left at the job site that are not on the delivery ticket, it is to be noted on the delivery ticket and have a customer sign ticket.If required, installs equipment. Service Technician II is not to hook up the power cord of a rental unit into any customer distribution power panel or generator.
May run extension cords and plug in 115 V equipment into the wall receptacle.For heating equipment, runs temporary hoses from equipment to hook-up to natural gas or propane sources. Does not perform hook-up, as that is the responsibility of the customer.Able to clean chillers and large air conditioning equipment.Able to pull required accessories from inventory to ship with a chiller or large AC order.Assists and/or loads chillers and large air conditioning equipment.Able to start-up and troubleshoot oil fired heating equipment.Able to troubleshoot and repair Air Conditioning equipment including repairing and charging refrigerant circuits.Runs flexible ductwork as required for temporary application.Uses appropriate PPE and fall protection as necessary.Ensures that customer lifts are not to be used to perform any work unless driven by an authorized person at the job site. Fall protection must be worn as required.Performs equipment start-up.
If access to equipment power control panel is required and electricity must be on while inside the control cabinet, wear appropriate arc flash PPE as per our Electrical Safety Policy.Performs service repairs as required. All appropriate PPE must be worn.When the customer is finished with equipment, picks up equipment from the customer location, noting what equipment was returned. If there are any missing items, communicate it to the customer and have him/her sign a pick-up ticket with notation of what is missing.Performs equipment reconditioning as per reconditioning work instructions for that type of equipment.
Completes any checklist as required.Able to complete and carry a MSHA mine safety certificate for working on surface mines that are renting our products, if applicable.Puts equipment away in the Branch warehouse.Performs any other duties assigned.Education/Skill Requirements:Minimum of two years similar experience.Must have a 2-year HVAC certificate or equivalent experience.Knowledge and use of Microsoft computer products or other comparable systems required, and experience with an MRP or Rental software package desired.Must be able to pass a DOT physical and drug test to be able to drive our vehicles.Must be able to pass a driver motor vehicle report (MVR) and possess a valid drivers license.Must possess ability to lift/move equipment up to 50 lbs. using safe lifting practices.
