Service Technician I

At Redwood, we know we are only as successful as the people who power us. Our employees are passionate, they are talented, they are empowered to make decisions that positively affect the lives of our residents. From site personnel to corporate leadership, our employees demonstrate Redwood's commitment to deliver more than expected, communicate openly and honestly, and demonstrate integrity in all aspects of our business. As we continue to grow, we seek these same qualities in every team member we bring on board.

Under the general direction of the Neighborhood Manager, the Service Technician will be responsible for performing routine and general maintenance on the facilities, buildings, equipment of the assigned Redwood Apartment Neighborhood. As such, you will be expected to act as a Redwood brand ambassador, promote our brand and provide the best resident experience possible, while maintaining established procedures and processes from verbal and written instructions.

All Redwood employees are expected to conduct all organizational business and practices in accordance to Redwood company policies.

Essential Duties & Responsibilities

• Repairing and maintaining facilities, buildings, grounds and equipment at assigned Redwood neighborhood.

• Performing light plumbing, electrical, carpentry, masonry, glazing, painting and drywall tasks.

• Performing minor repairs of plumbing systems, including unclogging drains, fixing toilet issues and minor water line repairs, as well as repairing/replacing water heaters.

• Servicing kitchen appliances, washers, dryers and garage issues when necessary.

• Preparing vacated apartment homes for release quickly and professionally.

• Directing vendors on repair issues, installation needs and grounds maintenance.

• Plowing driveways and roads, as well as shoveling pathways in winter when instructed.

• Responding to resident complaints and concerns in a timely, professional and appropriate manner to ensure the best resident experience possible.

• Repairing windows, floors, roadworks, plaster, drywall or other parts of building structures.

• Diagnosing mechanical problems and determining how to best fix them.

• Performing routine preventative maintenance to uphold the Redwood brand and resident satisfaction through the efficient, safe and smooth operation of systems and machines.

• Using common hand and power tools, including hammers, saws, drills and wrenches, plus precision measuring instruments and electrical/electronic testing devices.

• Following all safety standards at all times, without exception.

• Meeting with the Neighborhood Manager to review service requests.

• Prioritizing daily tasks, ordering parts/supplies as needed.

• Providing emergency maintenance availability for residents when indicated.

• Completing service requests in a timely fashion.

• Performing general cleaning of buildings at neighborhood.

• Attending staff meetings, meetings with supervisor and interacting with vendors when needed/assigned.

• Maintaining weather log to document snow and ice removal efforts, maintaining records of maintenance performed in all units and common areas.

• Checking vendor work for satisfactory completion on a routine basis.

• Maintaining a record of acceptable attendance and punctuality.

• All other related duties, as assigned.

Behavioral Skills

As a Service Technician, you will be required to exhibit the following skills:

• Respectfulness, trustworthiness, empathy and leadership

• The ability to work independently, without close supervision and under pressure

• Self-motivated, dependable, organized and flexible

• Excellent trouble shooting and time management skills

• Strong communication and customer service skills

• Proven ability to plan, organize and implement multiple tasks/projects on a concurrent, real-time basis

Required Qualifications, Education & Certifications

• High school diploma or GED required

• 2-3 years general maintenance experience preferred

• HVAC preferred

• Good vision and hearing, the ability to lift 50 pounds, bend, stoop, sit for 1-2 hours at a time, walk up stairs.

Working Conditions

This job operates in a professional maintenance environment. In this role, the employee will routinely use standard maintenance equipment such as hammers, saws, drills and wrenches, precision measuring instruments and electrical/electronic testing devices, etc. The employee is frequently required to sit, stand, bend and walk with the ability to lift 50 pounds where applicable