Address
SalaryJob Description
POSITION PURPOSE:
The Service Technician diagnoses and completes repairs on customer vehicles in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
$32/hour to $55/hour depending on experience
KEY RELATIONSHIPS:
The Service Technician reports directly to the Service management team. The Service Technician will communicate, with all relevant co-workers, the daily course of duties as these duties relate to the accomplishment of directives, objectives, and timely completion open repair orders.
The Service Technician will work closely with their co-workers in coordinating with them as it relates to the various aspects of customer service requirements.
The Service Technician will work closely with other technicians and co-workers in coordinating repair strategies and estimates in an effort to provide excellent customer service.
DUTIES AND RESPONSIBILITIES
- Daily planning with the rest of the service team to establish repair strategies based on job priorities.
- Determine work required from the repair order.
- Diagnose vehicle in operation to determine issue, to verify customer’s complaint, and to plan repair strategy.
- Complete repairs efficiently within the time allowed.
- Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense.
- Submit a complete and accurate write-up for each repair performed.
- Road test vehicles to verify satisfactory repair (if you possess a CDL)
- Manual and computerized time posting on a ongoing basis.
- Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.
- Coordinate with the rear parts counter, as needed on parts needed for the repair.
- Maintain a clean shop environment. Throw out trash from your repair. Return tools to the cage. Roll up and store drop lights and extension cords.
- Maintain the readiness and proper working condition of the shop tools. Make adjustments and minor repairs as needed. Notify Service Manager if a needed tool is not quickly repairable.
- Assist the Service Team with preparing accurate repair estimates when required.
- Update Service Manager on current repairs in process on a regular basis.
- Maintain current certifications.
- Work in a safe manner. Do not put yourself, a customer, a fellow employee, or a vehicle in harm’s way.
- Provide and maintain a full set of hand tools and air tools.
- Leave the customer’s vehicle in the same or cleaner condition than when you started repair. Use seat covers and floor mats.
- Be punctual at the start of your shift and when returning from lunch and breaks.
- Do not exceed two hours on diagnosis without approval from the Service Manager.
- Bring any additional repairs, immediately to the attention of the Service Team
- Always wear your safety glasses when on the shop floor.
- Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc,
- Conduct oneself in a professional manner reflecting the importance that the customer has in our business. Without the customer, we are out of business.
- Think company "first" & customer "first" & safety "first" in all day to day activities
