Job Description
- Responds to service appointments in a timely matter in all types of weather and light conditions.
- Conducts wellness checks at locations to ensure Accel Entertainment equipment is clean and serviceable.
- Uses computer and cell phone applications to perform duties and complete administrative tasks.
- Cleans, inspects, tests, and troubleshoots VGTs, RTs, Amusements, Standalone ATMs, and Marketing equipment. Performs repairs, adjusts, and/or replaces parts as necessary to keep equipment operating in optimal condition.
- Communicates with Accel Entertainment employees and customers to ensure minimum equipment down time and an optimal customer experience.
- Replenishes cash cassettes and coins in RTs, ATMs, and change machines.
- Completes hand pays with cash when required.
- Safeguards company property by following company policies and standard operating procedures.
- Manage vehicle inventory to ensure commonly used parts and tools are available when needed.
- Able to interpret VGT pay lines and rules, and able to explain them to customers.
- Uses hand tools to perform adjustments and/or replace parts on VGTs, RT, Amusement equipment, and Standalone ATMs.
- Able to use wiring diagrams to aid in troubleshooting VGTs, RTs, Amusement equipment, and Standalone ATMs. Uses multimeters, outlet testers, and cable testers to test for continuity and voltage.
- Follows procedures for parts control and ordering replacement parts.
- Completes all necessary documentation for device entry and in-house logs.
- Delivers equipment, funds, and supplies between company locations to other company locations, and customer locations, or to other technicians as needed.
- Restocks amusement supplies as needed.
- Follows policies and procedures for maintaining company assigned vehicles.
- Follows all Accel and IGB policies and procedures.
- Works full shift in assigned service territory.
- Performs other duties as required.
- Experience in video gaming machine, VGT, Amusement, ATM service or in a related technical field desired
- Ability to understand and follow written and verbal instructions.
- Minimum 21 years of age
- Must possess a valid driver’s license.
- Mechanically inclined individual preferred
- Some PC or networking skills desired
- Must be able to lift and/or move heavy objects.
- Must be willing to work rotating, on-call, weekend and evening shifts including holidays.
- Capable of working independently or as part of a team
- Has the flexibility and willingness to work in an environment with constantly changing priorities.
- Frequently required to stand, bend, stoop, kneel, walk, and sit.
- Frequently required to drive long distances.
- Frequently required to utilize hand and finger dexterity.
- Frequently required to talk or hear.
- Frequently required to lift/push items weighing up to 50 lbs.
- Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
- Exposure to outside weather conditions
- The noise level in the work environment usually is moderate
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