Service Technician

Digilube Service Technician's will be required to travel 3-5 days per week. Travel includes day trips and overnight trips. Employees can drive up to 9 hours a day, and will intermittently need to get on a flight for service or installation work. Do not apply if you are not willing to travel.

I. Primary Responsibilities:

Provides service and customer support during field visits as well as troubleshooting via phone. Sales & Service Technician is capable of using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

II. Essential Functions:

· Diagnose errors or technical problems and determine proper solutions

· Produce timely and detailed service reports

· Record and maintain business expense reports

· Operate vehicle in a safe manner and use field automation systems

· Collaborate with Customer Service staff, Sales staff and Production staff to help meet customer needs

· Identify and assess customers’ needs to achieve satisfaction

· Generate or adapt equipment and technology to serve customers’ needs

· Conduct tests and inspection of products, service or processes to evaluate quality or performance

· Diagnose problems with installed equipment

· Relay all customer information, requests and/or requirements to Customer Service

· Advise Customer Service if an RGA is required and provide Customer contact information to complete the RGA

· Other duties as assigned

III. Qualifications and Requirements:

· High school diploma, some college preferred

· Moderate to extensive travel

· Previous work experience in mechanical and electrical trades

· Ability to operate factory equipment such as Man Lift or Boom Lift

· Ability to travel and work flexible shifts to adapt to changing work schedules

· Excellent organizational skills in order to complete job tasks successfully