Service Technician

Service Technician - Frostproof, FL
Amazing Benefits!
About the job
RHI Magnesita is seeking a dynamic Service Technician reporting to the Area Sales Manager - Steel South. This role will be in Frostproof, FL. This role is an onsite role and the only travel needed will be for meetings. This role will serve as the first point of contact with our customers and work very closely to ensure that the Company products are being utilized/installed appropriately in accordance with prescribed guidelines. This role will work to improve sales turnover, support inventory management, identify problems (troubleshooting), and address concerns.
Tasks will include:

• Assisting with inventory management functions.
• Provide assistance and have general trouble shooting ability with machinery/equipment.
• Daily customer interface related to product sales and performance, along with understanding customer expectations of performance.
• Data tracking related to RHIM products, and competitor product performance.
• Daily communication with Superior regarding all customer developments: Threats, Potentials, Concerns. Identify and relay information to Superior pertaining to performance of products, operational changes, recommendation of changes, review of competitor products and performance, application potentials, and general audit of customer. Report on quality issues and address problems and suggest solutions.
• Provide service type functions, which may involve product installation support, including customer product training.
• Participate in trials and document results with respect to new and old products. Assist your Superior with the completion of all pre-trial forms, and all trial closing forms.
• Electronic communication should be checked every business day. Calls should be returned within that business day.
• Submit expenditures on a minimum of a bi-weekly basis. Expenditure development should be conducted with the most cost-effective approach in mind.
• Interact with required internal departments.
• Adherence to proper safety requirements by client, and use of appropriate PPE at all customer sites.
• Ability to respond to afterhours urgent or emergency needs of the customer.
• Ability to complete necessary equipment operations and pre-check certifications and standards.
• Pricing, ordering, and provide partnership on demand planning.

About you:

• High School Diploma or GED
• 2+ years of refractory installation or steel mill or foundry experience preferred
• Ability to learn inventory control processes and standards
• Familiarity with heavy industrial environments and related safety standards
• Must be comfortable in dealing with customers from all levels
• Independent worker and self-starter, who contributes to the overall team objectives
• Hands on, forward thinking, and improvement/results driven
• Works effectively and collaboratively, including clear written and verbal communications
• Proficiency with MS Office Suite of products, specifically MS Outlook, Word, PowerPoint, and advanced Excel skills
• Proficiency or ability to learn the use of an ERP, MRP, or similar system for data input, output, report creation and data analysis

Do you recognize yourself in this role?
At RHI Magnesita everyone is welcome and encouraged to apply. We evaluate applications based on required qualifications and regardless of gender identity, nationality, ethnic origin, religion, disability, age, sexual orientation, marital or partnership status. At RHI Magnesita we appreciate the value of diverse teams.
About RHI Magnesita
RHI Magnesita is the global leading supplier of high-grade refractory products, systems, and services. With more than 14,000 employees across more than 40 countries and 3.1 billion in revenues we are the driving force of the refractory industry.
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