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Form of workPOSITION SUMMARY:
Position is responsible for performing troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools at customer site and on company facility. Incumbent performs all job functions in a high quality, efficient and timely manner. Incumbent works as a member of a team and assists team members as required. Makes recommendations to supervisor on process improvements to ensure customer satisfaction.
ESSENTIAL RESPONSIBILITIES:
- Performs troubleshooting and problem solving of CNC Machine Tools.
- Performs high quality, efficient and timely machine/tooling installation as assigned.
- Performs high quality, efficient and timely repair and preventative maintenance as assigned.
- Ensures high quality levels/standards in all work performed and follows all safety procedures and requirements.
- Trains and instructs customers, and internal team members, on proper installation, service/repair procedures for current & new equipment/machines and processes.
- Using Service software, accurately documents all actions and findings, completes, and reports parts required and repair. Reporting is required same day, and at the maximum within 24 hours.
- Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair.
- Continuously reviews current processes and searches out improvement methods. Recommends modifications and improvements to machine/equipment, processes, and procedures.
- Communicates as needed to our customers including notification of arrival, progress updates, and checking out upon leaving the customer site.
- Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material.
- Responsible for the cleanliness, care, and upkeep of all company property.
- Based on business need, assists, supports and/or performs other job functions within department or other work areas within scope and ability.
ESSENTIAL REQUIREMENTS:
- Associates Degree or certification in the troubleshooting, repair, and installation of CNC Machine Tool Products.
- Minimum 2 years experience in the troubleshooting, installation, and repair of Machine Tools Products.
- A valid Drivers License, a good driving record, and the ability to "legally" operate a company "Service" vehicle or personal vehicle for company business. (You may be required to drive your personal vehicle for business until a company vehicle is assigned).
- Good interpersonal communication skills. Ability to maintain professional conduct when dealing with customers, peers, builder representatives and suppliers.
- Demonstrated self-starter and effective planning and organization skills.
- Ability to participate as a member of a team, crossing department and divisional lines.
- Ability to use PC and job-related software/programs for programming, documentation/record keeping.
- Physical demands: continuous bending, stooping, standing, climbing, step stool climbing, lifting to 50lbs, lifting greater than 50lbs with assistance, pushing and pulling.
- Willing to work flexible hours, including weekends and evening hours as required by customer.
- Must be able to travel in support of training, out-of-state or out-of-country customers, and assist other divisions as required to support business demand. Ability to obtain and maintain a valid Passport.
- Ability to obtain a major credit card i.e., American Express, Visa, or Master Card, based on your own personal credit history to utilize for business expenses and occasional travel requirements.
Working Conditions:
Work uniforms are company provided. Manufacturing work environment which includes moving mechanical machine parts, potentially loud equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles. Hands on work with machine tool equipment. LCD viewing and key entry. Internal/external customer communications with vendor and supplier contact. Employee requirement to utilize Gosiger and customer safety guidelines and procedures.
