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Form of workJob Description
The Service Technician position requires an experienced professional with a proven background in diagnosis, maintenance, and repair of Battery Electric Vehicles (BEVs). You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment. Lucid Motors is hiring Service Technicians for the 2nd Shift (2:00p-12:00a after training) and the day shift (normal business hours operate 7:00a-7:00p).
Responsibilities:
- Confidently repair electro-mechanical issues and perform diagnostics.
- Train and assist Associate Service Technicians and Service Technicians with HV systems, electrical vehicle powertrains, repair procedures, etc.
- Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems.
- Ability to problem-solve both Technical and Process-flow issues. SME (Subject Matter Expert) in at least 1-2 major repair categories.
- Follow correct repair order documentation procedures, i.e. The Three C's.
- Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions.
- Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.
- Demonstrate attention to detail and passion for creating positive client experiences.
- Ability to work remotely and support mobile service team as needed.
- Other duties as assigned.
Qualifications:
- 4+ years of experience as a Service Technician or Diagnosis Technician.
- High School Diploma or GED (Required).
- ASE Certifications.
- Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains.
- Experience in luxury automobile repair environments.
- Customer-facing experience exhibiting excellent written and verbal communication skills.
- Proficient in Microsoft Office as well as learning proprietary DMS software.
- Ability to communicate effectively both verbally and written with the Field Engineering Team pertaining to vehicle preliminary diagnosis.
- EPA 609 Certification.
- Willingness to complete Lucid-provided CPR training post-hire.
- Valid driver's license with no suspensions within the past year.
Preferred Qualifications:
- ASE Certified Master Technician.
