Service Specialist- Building Automation - Austin, Tx

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.
Service Specialistsare responsible for executing remote technical service offerings for Siemens Smart Infrastructure (SI) customers with a strong concentration in supporting Siemens' cloud-based energy and data analytics platforms. This includes remote system maintenance and preventative maintenance tasks, small project execution, and basic Building Automation system trouble shooting. Typical performed functions include configuring the Building Automation system to send data to cloud based analytics platform, correcting defects in data collection, investigating faults found by analytics. You will also be responsible for determining corrective action, taking corrective action, and then verifying proper operation after taking corrective action.
This position remotely supports our customers and will be based out of the Austin, TX branch location.
No relocation assistance is provided.
As a Building AutomationService Specialist, you will:

• Troubleshoot any network, software, programming and/or system malfunctions remotely with primary emphasis and knowledge of Siemens Building Automation Systems and integrated products including HVAC and related building systems
• Investigating and evaluating event alarms and fault conditions, operating BACS (Building Automation Control Systems) to make corrective operational and programming changes
• Perform system preventive maintenance tasks
• Perform Initial set up tasks, lifecycle improvement maintenance and corrective action tasks for Data Driven Services
• Understanding of Building Automation networks, architecture and communication protocols, PC and Server software
• Implement remediation measures for operational improvements and energy saving measures
• Maintain current documentation on all work performed and timekeeping records
• Manage cRSP and CWP VPN connections and perform Navigator data acquisition methods installation and setup
• Run diagnostic tools, performance tools and customer reports
• Perform Proven Outcomes configuration and reporting
• Administer online data base backup tools and reports
• Works with customer IT administrators to explain and install Siemens tools used to pull data from customer networks
• Use and manage software tools used to access Siemens BACS systems to perform corrective or PM maintenance
• Complaint handling and customer communication and satisfaction
• Provide assistance for other Digital Service Specialists, Digital Service Engineers and Field Service Specialists

You will make an impact with these qualifications:
Basic Qualifications:

• High school diploma or state-recognized GED
• 2+ years of technical experience in directly related technical field
• Prior Building Automation Controls experience and strong knowledge, primarily Siemens controls with Siemens Building Technologies experience
• HVAC training and working knowledge of complex HVAC systems
• Competent ability to provide detailed written analysis and technical service reports
• Ability to collaborate with and teach and coach team members
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

You'll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $52,290 - $89,640. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Ready to create your own journey? Join us today and help create a better #TomorrowWithUs!
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Our Commitment to Diversity, Equity, and Inclusion:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
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