Service Rep - Float Pool

Employment Type:
Part timeShift:
Rotating Shift
Description:
This role supports Service Representative coverage gaps at all ambulatory facilities. Requires a minimum of 8 hours per pay period. This role is crucial to ensuring a positive patient experience, and to ensuring seamless patient flow throughout our clinics.
Job Description
If you want to join an organization that truly cares about its employees, consider continuing your career with Loyola!
We offer
competitive wages
great work atmosphere
403(b)
Life Insurance
Employee Assistance Program
Employee Discounts
Flexible Spending Account
Paid Time Off
Tuition Reimbursement
The role of a Service Representative at Loyola Medicine is essential in promoting a positive patient experience and ensuring efficient clerical operations. Here are the key responsibilities and qualifications for this position:
Job Responsibilities:
Greeting Patients: Welcome and assist patients as they enter the physician practice. Your warm and friendly demeanor sets a positive tone for their visit.
Phone Management: Answer office phones professionally and assist callers by scheduling appointments and addressing inquiries.
Patient Registration: Efficiently check in patients, collect accurate demographic information, input data into the electronic system, and verify insurance details to ensure the patient's records are up-to-date.
Check-Out Assistance: Assist patients during the check-out process, provide guidance on referral processing, and assist with scheduling future appointments.
Financial Transactions: Collect co-pays and accurately post charges related to the patient's visit. Maintain financial records with precision.
Charge Entry: Enter charges into the system accurately and handle patient balances professionally.
Minimum Education and Qualifications:

• Education: An Associate's degree, alternatively, equivalent training acquired through work experience or education may be accepted. Training in general administration, business, healthcare, or a related field is preferred.

Key Attributes:

• Customer Service Attitude: Maintain a customer service attitude that aligns with Loyola Medicine's mission, vision, and values. Always strive to exceed customer expectations.
• Professionalism: Present a professional and positive image of Loyola Medicine during interactions with patients, their families, physicians, fellow staff members, and internal departments.
• Communication: Effective communication is crucial in this role. You'll need to interact with various individuals, so clear and respectful communication is essential.
• Attention to Detail: Accuracy in patient data entry, financial transactions, and administrative tasks is vital for success in this role.
• Organization: Manage multiple responsibilities efficiently, ensuring that all tasks are completed accurately and in a timely manner.
• Team Player: Collaborate effectively with colleagues and other departments to provide the best possible patient care experience.

By fulfilling these responsibilities and embodying the values of Loyola Medicine, you will contribute to the organization's mission of providing exceptional healthcare services with a strong focus on patient satisfaction and care.
Joining Loyola Medicine is being a part of an organization that treats the human spirit in our patients and fellow colleagues. We are a part of a community which believes in giving back to those we serve.

• We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
• We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners.

Loyola Medicine Core Values

• Reverence
  We honor the sacredness and dignity of every person.
• Commitment to Those experiencing poverty
  We stand with and serve those who are poor, especially those most vulnerable.
• Safety
  We embrace a culture that prevents harm and nurtures a healing, safe environment for a
• Justice
  We foster right relationships to promote the common good, including sustainability of Earth.
• Stewardship
  We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
• Integrity
  We are faithful to who we say we are.

Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.