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Form of work
SalarySupports the store manager, or service manager by delivering exceptional customer service and advising clients on product, service and community options within the business. Completes service and repair on all styles of bicycle. Focuses on being a team player in the spirit of the Conte’s Bike Shop Values; Knowledgeable & communicative, Inclusive, People focused (compassion & empathy), Future focused, Integrity, Locally authentic, Hardworking & open minded. This role has two priorities: Quality of work & customer service.
Essential Duties and Responsibilities:
Provide exceptional customer service
You are responsible for the quality control of all bikes you work on and it is your duty to ensure that they have been correctly assembled and set-up.
Your duties will also include helping to maintain and replenish your consumable stock within the workshop.
To update and maintain records and track any ordered parts and warranties that you have dealt with.
Complete all assigned jobs as per the work schedule
Ensure all operational tasks delegated are completed
Mitigate customer service issues by helping to proactively manage issues as they arise
Arrive early to setup the store to open on time
Close out the store at the end of the day
Ensure a high degree of focus on quality of workmanship & workshop organization
Focus on constantly developing product & service knowledge
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Qualifications:
Must be a good communicator; excellent people skills
Strong organizational skills
Must provide motivating and enthusiastic customer experiences
Be able to handle high volume sales and lead team accordingly
Flexible; must fit in and work well with all peers
Has a high attention to detail
Be flexible and open to a high degree of change
Highly desirable: Extensive mechanical background
