Service Manager

Granite Communications and Security (GCS) is a full-service low voltage service provider headquartered in Florida. With a commitment to excellence, GCS provides the highest quality of services and products. We employ highly qualified employees nationwide and are always interested in adding “A” players to our team.

GCS is employed to undertake some of the largest and most complex projects in the industry, while at the same time believing in a positive company culture. We are committed to getting the job done while also creating a fun and inviting work environment where everyone has the opportunity to learn, grow, and advance their careers.

Primary Responsibilities will include, but are not limited to the following:

• Coordinate all field labor for Service Department Operations.
• Participate in and provide input for annual budget activities.
• Monitor and manage the profit & loss on all service projects and service work.
• Assist with and intervene when necessary to ensure timely collections of accounts receivable.
• Monitor and review equipment use and needs for the service department, focusing on maximum service capability for the lowest operational cost.
• Assess and pursue opportunities for high margin, low risk negotiated work, using all resources available inside and outside the Company.
• Identify, recruit, and develop proper personnel into the service department, including mentoring, motivating, and supervising team members.
• Delegate proper tasks with all information required to ensure success.
• Participate in professional and trade organizations for personal development and to further the goals of GCS and the GCS service department including participation in community involvement activities.
• Emphasize customer service to all our clients and prioritize customer retention.
• Identify priority client base while continuing to identify and market to new clients to facilitate growth.
• Develop and maintain systematic meetings with service personnel to provide information and gain input.
• Play a prominent role in the GCS Leadership Team
• Develop, foster, and maintain professional relationships with owners, general contractors, subcontractors, and suppliers.
• Complete performance evaluations of GCS Service Department office staff and field personnel
• All other duties as assigned and required.

Required Qualifications:

• Associate or Bachelor's Degree preferred
• Minimum of three (3) years' experience managing a service department
• Self-motivated and accountable with strong organizational skills and decision-making ability
• Detail-oriented with drive to accomplish set goals.
• Superior communication skills written and verbal.
• Ability to work on a team and build working relationships within all levels of the organization.
• Strong computer skills.
• Must exhibit an energetic and positive attitude.

Job Type: Full-time

Pay: $60,072.00 - $69,338.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift

Experience:

• Service Management: 3 years (Required)

Ability to Relocate:

• Lutz, FL 33548: Relocate before starting work (Required)

Work Location: In person