Service Manager

Service Manager

Responsible for managing and supervising the activities of skilled tradesmen. Works in the field and closely with Customer Service and Clients to ensure meeting service level agreements and organization goals. Assesses skill levels, provides development plans, and participates in acquiring new talent. Ensures administrative functions including timekeeping, job management, and performance appraisals.

About Us:

We are in the business of providing an excellent client experience with quality service, ease of transaction, and building long-term relationships.

We are a team of consultants, builders, project managers, electricians, installers, repair and service technicians, estimators, and customer support reps dedicated to keeping your business running smoothly.

Tasks & Responsibilities:

Service Management

• Provides guidance and oversight to service technicians.
• Technical guidance for various troubleshooting and maintenance processes
• Ensures quality of work and customer satisfaction
• Manages key Service Level Agreements (SLA) to Client expectations.
• Works with Customer Service/Dispatching to match technician skills to Client Service Requests
• Creates technician development & training plans.

Operational & Administrative Management

• Ensures safety and company policy compliance.
• Ensures job tracking details are accurate and timely.
• Ensures timekeeping record accuracy.

Recruiting & Performance Management

• Manages individual technician performance and completes accurate & timely performance appraisals.
• Provides assessment of candidate skills and abilities
• Provides feedback on recruiting strategies.
• Works with Human Resources to keep job descriptions updated.

Skills:

Previous supervisory experience in various trades. Understands job related tracking systems.

• Understanding of trade skills including electrical, HVAC-R, and beverage dispensing.
• Proficient technical skills related to job tracking software.
• Excellent oral and written communication skills, both with co-workers and over the telephone with outside and company personnel.
• Ability to learn new concepts, organized, attentive to detail and ability to multitask.
• Ability to work with minimal supervision, able to work with and through others to accomplish tasks.
• Displays a willingness to make decisions in a timely manner and communicate those decisions to management.
• Prioritizes and plans work activities.
• Ability to represent the service department in meetings.

Education:

• High School Diploma or equivalent; or three to five years of related experience and/or training; or equivalent combination of education and experience.
• Trade certifications, recognitions, and training a plus.

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 10 hour shift

Ability to Relocate:

• Sacramento, CA 95826: Relocate before starting work (Required)

Work Location: Hybrid remote in Sacramento, CA 95826