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SalaryOur Global client are urgently seeking an IT Service Desk Team Leader to join their team on a permanent basis.
As the IT Service Desk Team Leader, you will be partly responsible for the smooth
operation of a front-line IT support team alongside another Team Leader, ensuring customer service requests and incidents are managed and solutions implemented to deliver a first-class service.
Key responsibilities of an IT Service Desk Team Leader:
- Controlling scheduling and workload through the management of the team’s ticketing queue
- Acting as a point of escalation whilst leading and providing oversight, technical and operational guidance to the team.
- Acting as the Major Incident Manager as and when needed to support the IT function and the wider business.
- Mentoring, coaching, management support and development including appraisals, evaluations and reporting of individual performance targets for their direct reports, plus oversight of their direct reports
- Performance monitoring, setting and reporting of the teams’ KPIs, targets and goals to Senior Management and the wider company
- Ensure collaboration with all Service Desk managers and Team Leaders to ensure 1 global process
- Understanding and managing the technical abilities of the team and ensuring all technical fixes being carried out are of the highest quality
If qualified and interested in the IT Service Desk Team Leader job opening as advertised, apply for further details.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Schedule:
- Monday to Friday
Experience:
- line management: 2 years (Required)
Ability to Commute:
- Houston, TX 77064 (Required)
Work Location: In person
Application Deadline: 11/25/2021
