Service Desk Associate

Role: Service Desk Associate

Location: Charleston, WV

Duration: Full Time

Skills Required:

We at Coforge are looking for Service Desk technicians with the following skills.

· Provide Level 2 support to the client.

· Identify issues and escalate issues when necessary.

· Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat

· Escalate user issues to appropriate resources when necessary.

· Perform software, hardware and basic network troubleshooting.

· Clearly document user issues and troubleshooting steps.

· Maintain technical documentation.

· Perform other duties as assigned.

Job Type: Full-time

Salary: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person