Service Department Manager-Entry Door Systems

Overhead Door Company of Atlanta™, a DH Pace Company aspires to hire aService Department Manager with our Entry Door division in our Peachtree Corners, Georgia office. We sell, service and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, and managing labor costs.

Job Responsibilities:

• Manage day-to-day operations of the commercial Service Department.
• Monitor daily scheduling, customer activity, departmental profitability and the efficient flow of daily business transactions.
• Review workload and manpower to meet customer commitments in a cost effective manner.
• Ensure that projects are completed timely, below budget and to the satisfaction of the customer.
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
• Monitor departmental budgets, inventory, fleet, marketing programs, and competitors.
• Will assist with hiring, training and developing new employees.
• Perform employee performance reviews and provide necessary employee counseling with targeted improvement action plans.
• Other duties as assigned.

Requirements:

• Bachelor’s degree, highly preferred
• Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations
• Review customer survey data, respond to customer concerns
• Possess an ability for technical applications and mechanical systems
• Must possess a Valid Driver’s License

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2022 company-wide sales $900+ million.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.