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Form of workJob Description
Title: Service Coordinator/Estimating Assistant
Department: PM
FLSA Status: Exempt
Supervisory Responsibilities: No
Reports To: VP of Project Management
Summary:
Responsible for processing and scheduling company related service activities for the Tristate area. Obtains information from clients and/or sales for scheduling and dispatching service technicians. Overall responsibility is ensuring clients are being serviced in a timely, efficient manner. Assist estimator with reviewing project requests, submitting to subc0ntractors, leveling and awarding of work.
Responsibilities and Duties:
- Main point of contact for service issues that come in via the website, calls or from sales and customer service.
- Gather information required for service tech and warranty information. If not under warranty a quote will be issued to the client prior to any work being done.
- Enter orders into CORE and schedule service call on the bridge.
- Compare the daily work log with orders and update costs as needed.
- Review backlog and invoice work once completed.
- Interact with clients routinely, handling unexpected circumstances and misunderstandings diplomatically.
- Manage service inventory to ensure product is stocked and available to avoid making duplicate service calls to clients.
- Responsible for service punchlists, ordering parts, quoting labor and products and follow up with clients.
- Maintain and schedule demo chai deliveries as requested by sales.
- Review project request from sales and PM for accuracy and correct counts. Submit to Subcontractors for labor pricing
- Review and level quotes when the come back and award.
These responsibilities are not designed to cover all responsibilities required of the employee. All duties and responsibilities may change at the discretion of Creative Office Resources at any time with or without notice.
Required Experience, Skills, and Education:
- Installation knowledge of systems furniture and case goods required.
- Demonstrated commitment to professionalism, integrity, and sound judgement in business transactions, and providing the highest level of customer service.
- Interpersonal skills to interact effectively with a wide range of people both within the company and outside the company.
- Exceptional organizational skills.
- Installation, logistical and warehouse experience preferred.
Physical Demands:
- Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
- Moving about to accomplish tasks or moving from one worksite to another.
- Adjusting or moving objects up to 50 pounds in all directions.
- Sedentary work that primarily involves sitting/standing
- Repeating motions that may include the wrists, hands and/or fingers
Work Environment:
- Work performed in fast-paced office environment daily with visits to various sites including warehouse, construction sites, client sites and offices
EQUAL EMPLOYMENT OPPORTUNITY
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Creative Office Resources. Creative Office Resources is an equal opportunity employer, and does not discriminate based upon an individual’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, military service ad veteran status, national origin, age, disability, genetic information (including family medical history), political affiliation, or other non-merit based factors protected by federal, state and local laws. These protections extend to all terms and conditions of employment and management practices and decisions, including recruitment and hiring, appraisal systems, promotions, trainings and career development.
