Service Coordinator

Role: Service Coordinator, Full-time, Remote

Target Pay is $50,140, which includes a $46,000 guaranteed base salary and an annual bonus that is based on performance (Bonus potential up to $5,520 per year for top performers)

Join our collaborative and passionate team as we support positive change and empowerment of thousands of neurodivergent teens and adults in our fast-paced startup

What we’re doing

We believe that everyone regardless of having a disability should be able to make choices for themselves and create their own story. Our mission is to improve the quality of life for adults with developmental disabilities through simplicity and choice.

At NeuroNav, we are providing services powered by technology to customize care plans for our neurodivergent clients and connect clients with our virtual Navigators to plan their benefits.

Who We Are

NeuroNav launched out of Stanford in May 2020 with the support of the Stanford Innovation Fellowship. Last year, we supported hundreds of neurodivergent adults in accessing life-changing services and we’re on track to expand our impact by quadrupling our client base by next year.

We recognize that transforming a vision into a reality can seem intimidating, which is why we value empathy, patience, trust and curiosity. If you’re excited by the prospects of being part of a high-growth, innovative company to better serve individuals in more inclusive and equitable ways, then we would love to hear from you!

What you’ll do

As a Service Coordinator or, as our team calls this role, Service Navigator, you will guide individuals with developmental disabilities, and their families, through a new California program called the Self-Determination Program.

Service Navigators are the heart and soul of NeuroNav.

Our Service Navigator team pairs with families or directly with neurodivergent clients to create robust, custom and person-centered plans with our client. Navigators also guide clients in a step-by-step process to first enter and then maintain a specialized support program funded by California’s Department of Developmental Services and Regional Center System. This is a life-changing program and you will be the conductor breaking down barriers for your client and ensuring his or her success.

Specific responsibilities include:

• Person-centered Planner - you will be trained in a special facilitation framework to capture your client’s unique strengths, goals, needs and desired outcomes into a person-centered plan
• Budget & Spending Management - you will help translate that plan into support needs and advocate for those needs to local budget authorities. Once a budget is approved, you will help the client design their service program and how they wish to spend their budget to achieve their goals
• Project Manager - you will be the driver that holds the process together and guides the client and other partner organizations including Regional Centers and Financial Management Services to complete next steps essential for your clients access to services. You will track your hours and provide accurate metrics reports
• Service Provider Access and Coordinator - you will leverage NeuroNav’s proprietary resources to search for providers and assist providers in implementing the person-centered plan throughout the year
• Initiatives - you will contribute your talent and insights into key company initiatives each quarter which may include mentoring team members or helping to launch a new service

What You’ll Bring

We think the right fit is more important than direct experience. We’re looking for a candidate who is driven, passionate, empathetic, and a team player.

We do extensive training with all new hires on core policy knowledge and person-centered planning skills. Experience in person-centered planning and in the California developmental disability system is preferred but not required.

Additional preferences include:

• Bachelor’s Degree or equivalent work experience (required)
• Client-facing experience managing multiple relationships at one time (required)
• Excellent written and verbal communication skills (required)
• Must have computer, reliable high-speed internet connection, and a quiet work environment
• Fluent in Spanish and bilingual (strongly preferred)
• Experience in a performance-based culture with metrics attainment goals (preferred)
• Experience serving in the disability field (preferred)
• Experience with Microsoft Office & Google Suite (preferred)

Benefits and Perks!

Our company offers a competitive benefits package to support our employees' well-being and work-life balance, including the following:

• Diverse and inclusive culture
• Competitive salaries + bonuses
• Ability to work from home
• Gold standard health, vision and dental insurance
• 401(k)
• 14 Paid Time Off (PTO) days per year
• 7 sick or flex days per year
• 14 Paid Time Off (PTO) days

To foster team spirit, we organize monthly team activities and an annual team off-site every year.

Application Process

Applications will be reviewed as soon as they are received. Applications accepted on a rolling basis with priority for those submitted by Monday April 1, 2024

Candidates must successfully complete a background check. A Confidentiality Agreement and Intellectual Property Agreement must be signed upon offer.

At NeuroNav, we are deeply committed to building a workplace where inclusion is not only valued, but prioritized. It is important to us that you bring your authentic self to work every single day, no matter your race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. Inclusion isn’t just an initiative at NeuroNav, it is a part of our culture.

We highly encourage all diverse applicants to apply, particularly neurodivergent candidates. We hire neurodiverse talent, amplify neurodiverse voices, and design products with neurodiverse input.

Job Type: Full-time

Pay: $46,000.00 - $51,520.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends
• Overtime

Application Question(s):

• Do you have client-facing experience managing multiple relationships at one time?

Work Location: Remote