Service Continuity & Recovery Representative

7:30 am - 4:00 pm

This is an in office position with World Courier

• A subject matter expert as it relates to the logistical journey of World Courier shipments including but limited to airlines, brokerage, temperature control and packaging
• Associate must be able to identify areas of possible deviations such as packaging, replenishment or storage capabilities of receiving location, holiday hours, etc
• Review shipments in their entirety for accuracy
  • Including but not limited to:
    • Documentation
    • KSMS Status
    • Ok to Send Status
    • Routing
    • Temperature Qualification Expiry
• When needed, source supplemental paperwork to resolve discrepancies
• Monitor and document problematic jobs from discovery of anomaly to POD
• Notify Customer of any changes to their shipment's movement
  • New Routing
  • Possible Temp Deviation
  • Storage Locations
  • Delays
• Continuously communicate with our CSL teams to keep them informed of changes
• Collaborate with Ops teams to ensure shipments are being transferred to the Next Flight Out.
• Communicating with airline, sub-contractor, and World Courier offices regarding all aspects of tracking and tracing of shipments including customs clearance.
• Escalate as needed to Service Continuity Lead (or) Supervisor.
• Notifying appropriate parties of damaged shipments, overseeing repackaging where needed
• Evaluate issues and escalate them to Quality Assurance for CAPA initiation
• Document all daily discrepancies, linking them to the responsible party when able to
• Daily Discrepancies Report provided to Service Continuity Supervisor (or) Manager
• Provide leadership support in the absence of the Lead
• Perform additional duties as assigned

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelors/ Associate degree or equivalent, preferred with 3+ years of relevant experience.
• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education.
• Intermediate computer skills: Microsoft Office (Word, Excel and PowerPoint), email applications (MS Outlook) and the ability to learn new computer systems.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Strong Geography skills
• Ability to Multitask
• Strong Problem-Solving Skills
• Team player and positive attitude
• Excellent interpersonal skills
• Broad operational background in World Courier processes OR equivalent.
• Fluency in English
• Potential need to be available to interact with colleagues in other time zones
• Flexibility in work schedule - 24hour company will require overtime, holiday scheduling and weekend shifts as necessary

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/amerisourcebergen

Schedule

Full time

Affiliated CompaniesAffiliated Companies: World Courier Inc

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned