Service Center Technician / Desktop Technician

Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.
At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team.
Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.

Position: Info Tech Staff I-IS&T Service Center Technician

Location: Richland, WA (Day 1 Onsite)

Duration: Long Term Contract

Description:

Basic Qualifications:

             BA/BS in Computer Science, Information Technology or related field from an accredited college or university, in lieu of a degree, 6 years of progressive, related experience.

             Must be able to complete and pass a pre-employment drug screen, physical (if located at the construction site), and background check which includes verification of employment and education.

Minimum Qualifications:

             Must be able to complete and pass a pre-employment drug screen, physical (if located at the construction site), and background check which includes verification of employment and education.

             Experience in an IT Call Center troubleshooting user issues remotely.

             Strong workstation hardware and software problem solving skills.

             Diplomatic skills in end user communication. Handle customer interactions in an accurate, effective and timely manner, and articulate ideas in clear & concise reports.

             Attention to quality, including accurate documentation of work completed.

             Must be able to work productively with little supervision.

             Must be able to physically move computers and associated hardware.

             Related experience includes but is not limited to:

             Windows workstation hardware and software

             Workstation imaging techniques and software

             MS Office and Internet Explorer

             Networking

             Infrastructure systems architecture concepts, configurations and standards.

Thanks,
Afrin Rihana,

Arthur Grand Technologies Inc

www.arthurgrand.com

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

All your information will be kept confidential according to EEO guidelines.