Address
Form of workJob Title: Open Service Advisor
Company: Performance Kia
Location: 4225 Birney Ave, Moosic, PA
Job Type: Full-Time
Hours: Monday-Friday 8:00 AM - 6:00 PM (No Weekends)
Pay: Based on experience, Aggressive commission pay with salary
Classification: Non-Exempt
EEO Job Category: Laborers & Helpers
Reports to: Service Manager/Sales Manager
Job Description:
Summary/Objective: Initiate automotive services and repairs by ascertaining performance problems and services requested; verify warranty and service contract coverage; develop estimates; write repair orders; maintain customer rapport and records.
Essential Functions:
- Verify warranty and service contract coverage by examining records and papers; explain provisions and exclusions.
- Develop estimates by costing materials, supplies, and labor; calculate the customer's payment, including deductibles.
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain approval signatures; enter RO into the service database system.
- Maintain customer rapport by explaining estimates and expected return of the vehicle; obtain customer's approval of estimates; obtain and provide contact telephone numbers; answer questions and concerns; arrange towing and temporary transportation.
- Maintain automotive records by recording problems and corrective actions planned.
- Update job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhance organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
- Other Duties as Assigned
Competencies:
- Communication Proficiency.
- Flexibility.
- Initiative.
- Learning Orientation.
- Personal Effectiveness/Credibility.
- Problem Solving/Analysis.
- Technical Capacity.
- Teamwork Orientation.
- Good customer relations.
- Good Organization Skills.
- Safety Management.
Work Environment: This job operates in the parts and service department of the dealership. It may be open to the service bays.
Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8;00 a.m. to 6 p.m. No weekend work is required.
Travel: No travel is expected for this position in most situations.
Required Education and Experience:
- HS Diploma/GED
Additional Eligibility Qualifications: N/A
Rosado Group Dealerships provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Rosado Group Dealerships complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Rosado Group Dealerships expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rosado Group Dealerships' employees to perform their job duties may result in discipline up to and including discharge.
