Service Advisor

Job description

Who we are?

Tricolor Holdings is an integrated retail and financial services company providing vehicle sales and financing to the Hispanic community in Texas, California, New Mexico, Arizona and Nevada. The Company is focused on providing the best customer experience across our retail and financing operations through mission-driven fulfillment of our desire to improve the lives of our customers and our employees.

The Role

The Service Advisor is a liaison between the technician’s team and our customers. The main mission of the Service Advisor is to assist customers in determining problems with their vehicles while providing accurate repair descriptions to technicians. In addition, is responsible of scheduling service appointments, and estimating repair costs and constantly update customers until repairs are completed.

Our Offer

• Pay – From $13.50 to $20.00 hourly + Bonus based on Customer Service.
• Take Care of Yourself – We offer different health, visual and dental insurance options, you can select a plan that best suits your lifestyle and your family needs. Plus, you will be eligible after only 30 days of employment!
• Keep Learning – Learn @ Tricolor provides learning opportunities for employees that will enhance professional and personal development skills, offering monthly classes on a variety of topics that employees can attend voluntarily, at the office or virtually.
• Keep Growing – Tricolor is committed to considering employees for new career opportunities and professional advancement, we take pride on having a culture of promotion.
• Plan for the Future – You are eligible for our 401K plan, and we will match 100% of what you contribute up to 4%.
• Child Care – With KinderCare you can choose from more than 1,400 centers nationwide and get 10% off tuition with your employee benefit.
• Employee Discount Program – As a Tricolor family member you will have access to discounts on Travel, Cars, Hotel, Groceries, Electronics, Theme Parks and even an special down payment price to buy a car with Tricolor Auto!

What will you be doing at Tricolor?

• Builds and maintain business relationship with clients by providing prompt and accurate service to promote customer loyalty.
• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
• Consulting with mechanics on behalf of the customer about necessary repairs and possible alternatives to expensive repairs
• Contacting customers to update them on the status of their service, notifying them of any possible changes in their service and when their vehicle is ready to be picked up

This is the right opportunity for you, if you have…

• High School Diploma or equivalent preferred
• One year of customer service experience
• Bilingual Spanish/ English required
• Valid Driver’s License, with a good driving record for the previous 3 years. Needs to be able to operate a variety of vehicles.
• Strong computer skills
• Excellent organizational skills
• Mechanically incline.

Apply today! If this is the right job for you, our Recruiting Team will be contacting you for a first phone interview during the next days. Then, you will meet with the hiring manager to discuss the role and meet the team and the office! Lastly, you will complete a pre-employment background check and drug test. And we will be ready to get you onboard!

We are looking forward to receiving your application!