Address
Form of work
SalaryJob Description:
- Full-time or Part-time
- Flexible schedule
- Resort wide discounts!
- Great pay with gratuities!
- Work in Otto's, Concourse, Lake Deck, and Banquets
Job Purpose
- Provide prompt, efficient, courteous service to ensuring guest satisfaction and providing our guests with an exceptional dining experience. Assist co-workers in offering the best experiences possible to restaurant guests, supporting the AAA Four Diamond brand expectation.
Duties and Responsibilities.
- Promptly greet guests..
- Promote The Osthoff Resort's service principle by example; respond to/resolve Guest inquiries, complaints or concerns in a courteous, timely and efficient manner. Make sure to inform Restaurant Manager/Supervisor/Team Leader of problems.
- Complete Steps of Service for Servers
- Maintains service presentation, sanitation, and organization of work area.
- Set tables according to standards, during, and after service; remove trays of dirty dishes, silverware and glassware to kitchen for cleaning when needed.
- Staying updated on current menu choices, features and menu deviations, 86’ed items.
- Properly preform wine service.
- Obtaining revenues, issuing receipts, accepting payments, returning the change.
- Assist in the checklists at the beginning/end of each shift with the team.
- Including polishing, cleaning, prepping
- Restocking and replenishment of inventory and supplies.
- Complete proper end of day reports
- Sales Reports, Financial Reports, Tip Reports
- Assist host/busser as needed.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
- All other duties as assigned.
Qualifications
Associate must have an outgoing professional attitude paying attention to detail to ensure Guest best experience. The ability to foresee a need, before it is a request from the Guest. Positive attitude always.
Qualifications include:
- Strong customer/ guest service skills
- Be able to communicate and understand the predominant language(s) of our Guests.
- Possess basic math skills and the ability to handle money and operate the POS
- Be able to work in a standing position for long periods of time.
- Must possess a positive attitude as a contributor to a diverse work environment
- Ability to exhibit a cheerful demeanor toward others.
- Ability to take care of the customers’ needs while following company procedures.
- Be able to work in a fast-paced environment, with self-motivation.
- Must be able to have a positive attitude with the willingness to go above and beyond what is expected. Possess great time management skills, with the ability to think on the spot.
- Must possess a positive attitude as a contributor to a diverse work environment
- Must have flexibility in time to meet the business needs of the department and Organization
- Ability to learn quickly and accurately.
