Server - Omakai

We are looking for a hardworking, awesome server with at least 2 years of experience for a high-end casual fine-dining traditional sushi restaurant located in the picturesque Wynwood District in Miami. Japanese restaurant experience is a big plus. MUST be able to work 30-40 hours and have a completely open schedule, including lunches, weekends, and weekdays. We want someone responsible who cares about the restaurant (not just making quick money and going home) as well as someone who enjoys upselling. We want to hire awesome people who will appreciate the opportunity of working at an awesome place, alongside an elite, fun, and hardworking team. If you put love into what you do, work hard, are reliable and mature yet fun and relaxed under pressure, have reliable transportation, want to make money and sell, and will work hard, you are the right person for the job. Please see below for details regarding the position.

Job purpose

Servers are essential members of a full dining restaurant team. Servers are the bridge between customers and the organization and are in a unique position to directly connect with customers and promote our brand. Successful servers at OMAKAI sushi are not merely accurate order takers but are brand advocates willing to educate the customer about our products and are willing and able to engage in suggestive selling in order to increase sales. Furthermore, successful servers attend to all dine-in customers’ needs in a timely, friendly, and professional fashion.

Duties and responsibilities

• Greet customers in a professional and friendly manner – this includes greeting arriving customers and thanking departing ones
• Answer customers’ questions– this includes answering all customers' questions or concerns after, during, and after their visit
• Inform and educate customers – this involves informing dine-in customers of our ordering and menu system, how we recommend each item to be consumed, and educating the customer about our food and beverage products
• Upsell – this includes offering food and beverage pairings, offering additional items, and offering dessert or other items
• Take orders and process payments – this includes taking all food and beverage orders accurately by operating a point-of-sale system and taking payments by using such a system.
• Know the menu – this position requires learning the entire menu thoroughly and properly
• Perform side jobs – this position requires performing side job duties after, during, and after each shift
• Work as a team – this position requires servers to help each other out and to attend to any customer’s needs, regardless of who is taking care of that customer. For example, if a table that is being taken care of by another server requests something, that customer will be taken care of right away, regardless of who is serving her or him
• Serve alcoholic beverages responsibly

Qualifications

• High school diploma or equivalent preferred
• Two years of serving experience required
• SafeServe and Alcohol Serving certifications are required (can be obtained during training)
• Japanese cuisine knowledge is a plus
• Display a positive and friendly attitude at all times
• Maintain a professional demeanor at all times
• Ability to:
• Provide top-notch customer service
• Educate customers about our products and processes
• Make recommendations
• Adhere to the company’s food allergy policies
• Handle food in a safe and hygienic manner that adheres to all company and government policies and protocols.
• Work in a team
• Communicate well with staff, management, and customers, even under pressure
• Learn and memorize an entire menu to detail
• Handle money and operate a point-of-sale system
• Hold a tray that may include drinks
• Solve basic math problems * Willingness to take instructions in a professional and understanding manner

Working conditions

Mostly indoor dining working environment in a restaurant that handles a variety of fish, seafood, vegetables, fruits, wheat products, rice, dry seaweed, sauces, and many other food and beverage products. Candidates with food allergies must inform management during the application process. Noise levels may vary depending on how busy the restaurant is.

Physical requirements

The employee must be able to stand for long periods of time. The job requires some bending and kneeling in order to reach certain items such as plates, spoons, sauces, beverages, etc… The job requires moderate tray handling and lifting (maximum 50 lbs.). The job requires opening sake, beer, and wine bottles and handling a soft drink hose to dispense soft drink beverages. The job requires pre-bussing and bussing tables that involves thoroughly cleaning table and may include sweeping. The job requires maneuvering between tables and corners.

Direct reports

GM/Owner/Assistant Managers