Summary:
Provides food and beverage service to guests in coordination with Clevelander service standards.
Duties and Responsibilities:
- Serves food and beverages to guests in a timely manner
- Ensures the guests are pleased with their food and beverages after each course
- Delivers an enthusiastic greeting and builds a relationship with all guests
- Informs guests of food and beverage specials as well as upcoming and ongoing Clevelander events
- Completes assigned side-work duties and assist in all opening and closing procedures
- Ensures cleanliness in assigned server station including all interior, exterior, and dry goods areas
- Maintains appropriate levels of condiment items in all server stations
- Promotes a professional, safe, helpful and courteous work environment
- Enters all orders and transactions on Clevelander point-of-sale system, and presents the guest with receipt in a timely manner
- Checks age verification of any guest appearing under 30 years of age during designated times
- Maintains and ensures compliance with all policies and procedures
- Attempts to up-sell brand name liquors, foods, and wines
- Ensures proper glassware and garnish is used for each cocktail
- Completes cash drop and checkout procedures at the end of each shift
- Notifies any suspicious and/or dangerous situations with management and safety personal
- Builds relationships with patrons that add to the guest experience
- Maintains compliance with responsible vendors and food handling programs
- Maintains and ensures compliance with all policies and procedures
Other Functions:
- Performs other duties as assigned
Minimum Qualifications:
- Must be at least 18 years old in order old with 2 years related serving experience; High school diploma preferred
Knowledge, Skills and Abilities:
- Consistently maintain a well-groomed appearance, posture, and hygiene deemed by management.
- Make-up, appearance, and style should stay current and in line with current fashion standards and trends as deemed by management and consistent with Clevelander Brand.
- Must consistently demonstrate the ability to wear Clevelander clothing with weight and appearance associated with modeling industry requirements and standards.
- Posture, gestures, movement, and walking should reflect model esthetics.
- Outgoing personality, be warm and friendly; demonstrate enthusiasm and professionalism, effective listening skills, strong judgment.
- Excellent customer service skills.