Address
Form of workA beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Job Specific
+ Maintains current knowledge of all menu offerings, to include ingredients, preparation method and time required, presentation and appearance
+ Sets up assigned station with all required supplies, "Mis en Place"
+ Greets guests in a polite professional manner according to Loews standards
+ Suggestively sells menu items to guests so as to enhance the dining experience
+ Records all aspects of guests order accurately and enters guest orders into POS terminal
+ Coordinates placement of order so that the timing of preparation and delivery flows consistently throughout entire meal
+ Monitors preparation of individual courses to ensure proper flow
+ Inspects presentation of all food items to ensure that a quality product is delivered to the guests as ordered
+ Serves all food and beverage items professionally, according to Loews Standards
+ Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
+ Prepares and presents accurate, complete guest check
+ Collects monies due and or applies charges to guest account using POS terminal
+ Completes end of shift revenue report and cash deposit
+ Performs all side work duties as assigned by manager/supervisor
+ Other duties as assigned
General
+ Promotes and applies teamwork skills at all times
+ Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
+ Is polite, friendly, and helpful to guests, management and fellow team members
+ Executes emergency procedures in accordance with hotel standards
+ Complies with required safety regulations and procedures
+ Attends appropriate hotel meetings and training sessions
+ Maintains cleanliness and excellent condition of equipment and work area
+ Complies with hotel standards, policies and rules
+ Recycles whenever possible
+ Remains current with hotel information and changes
+ Complies with hotel uniform and grooming standards
Qualifications
+ High School diploma or equivalent
+ One + years experience as a Food Server in high volume, upscale Hotel or Restaurant environment
+ Thorough knowledge of food terminology, food service techniques and sanitation standards
+ Exceptional guest service skills
+ Basic computer skills
+ Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift
+ Ability to work flexible schedule to include weekends and holidays
Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.
Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering.
Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.
Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.
