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As a Server Assistant, you help set the standards by which our restaurant is judged in your personal appearance, your disposition, and your attitude towards the guest. You are always in full view of the guest. You only get one opportunity to make a great first impression.
Good communication skills are a must. Your working relationship with the entire staff is vital to the operation of the restaurant. You must be able to anticipate guest needs, as well as communicate those needs to your service staff. Many times, you will be asked to take care of the problem yourself.
A good busser needs to have a positive attitude at all times and be able to maintain that attitude in any situation. Our goal is to be busy. When our restaurant is busy, we all make money. Being busy is not an excuse to not be friendly or forgetting to smile and acknowledge the guests.
The Principal Areas of responsibility for a Server Assistant is:
- Complete assigned side work in allocated timeframe.
- Complete running side work as designed through service.
- Help set up dining room for service.
- Water service - maintaining water levels through service and the correct water in each glass.
- Assisting in the 'mise en place' of tables as directed.
- Assisting the Servers, front door, and management team as requested.
- Clear and proficient, responsive guest interaction.
- Clearing and re-setting tables.
- Bussers will have a basic understanding of our Menu Program and will be able to state the name of every plate served.
- Bussers are able to retrieve beverages from the service area of the bar and serve them to the correct guests in the correct order. They also assist with wine service when required, marking and replacing the correct glassware, as directed.
Teamwork is the cornerstone of our company philosophy. You are expected to work with other bussers as a team. You are also expected to work with other servers, hosts, managers and all of your colleagues. During service, there are some things that you can do to help promote that teamwork:
- Let host know when the table is clean.
- Pre-bus the server's tables.
- Communicate with the host to set large parties.
- If you see that something is not in the correct place, fix it.
- Basically - do what needs to be done without being asked.
This is a tipped position with a small hourly pay.
About KISSAKI HOSPITALITY GROUP:
- Experience working in an upscale, fast paced and high energy atmosphere.- Enjoy being detail oriented and have excellent time management skills.- Able to take constructive criticism, quick-witted and have the desire to constantly strive for - excellence.- Prior experience in Japanese restaurants.
