Senior Wireless Analyst (2024-7006)

Cox Enterprise is seaching for a Senior Wireless Analyst in Atlanta, GA! The Sr. Wireless Analyst will be expected to provide world class customer service and troubleshooting to the Cox family wireless customer base. This role includes troubleshooting smartphone/hotspot/tablets, providing guidance and training to our end users, and procuring/configuring devices.  This role primarily operates out of a ticket queue.  The Sr.Wireless Analyst will be responsible for day to day mobility support.  The Sr.Wireless Analyst must be able to analyze and problem solve fairly complex technical wireless issues with minimal supervision, and work within a team environment while communicating well to a diverse set of colleagues, vendors and partners. This is a temporary 11-month assignment.

This is a hybrid position, candidates will be required to report onsite at least once per week

• Create, update, monitor and close helpdesk tickets accurately and promptly.
• Troubleshoot, provide wireless guidance, support, and training to employees across various smartphone/hotspot/tablet platforms.  This requires remote and face to face interaction.
• Procure wireless voice and data services, ensuring accurate orders are placed with the wireless vendors including: activation of new services, cancellation of existing service, selection of preferred carrier, change of carrier or liability, change of service type or change of equipment type, adhering to corporate standards and policy.
• Document technical environments, processes, procedures, test plans, and project plans.
• Perform on-site analysis, diagnosis, and resolution for mobility problems, along with recommended potential solutions.
• Tracks device inventory and keeps adequate inventory on hand to support our single day turnaround device replacement program. 
• Must have a great personality and ability to work well under pressure.
• Operate as point of contact for all mobile requests within Telecom Expense Management tool and carriers.
• May include other duties and responsibilities as assigned by management team.

• Bachelor’s degree, related technical discipline, or equivalent professional technical experience.
• Demonstrate advanced troubleshooting skills on iOS and Android based mobile platforms.
• MDM experience.
• Proficient in Service Now ticketing system.
• Excellent Customer Service Skills.
• Proficent MS Office skills required to include Excel and Word.

$27.00/hr - $30.00/hr

This job posting is for a temporary role as an employee of Atrium on assignment at Cox.  The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

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If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.