Address
Form of workPosting Details
Position Information
Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer-and the only recognized education institution-in the State of Indiana.Learn More
Position Title
Senior Voice Engineer
About this Opportunity
Ball State University's Unified Communications team is looking for a dynamic, goal-oriented member to provide data and voice connectivity to the University's campus. This position will involve monitoring, maintaining, and evolving the campus data and voice network to meet the ever-growing needs of the campus community. If you have experience working on large and complex networks, sophisticated IP Phone systems, or think your information technology skills may be transferable, please apply.
Our Statement on Inclusiveness
At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellenceand freedom of expression.
Benefits and Community
Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
https://www.bsu.edu/about/live-near-your-work
FLSA
Learned Professional Exemption
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
Install and maintain a data and voice network architecture to service the campus community and maintain appropriate service levels. Provide integration of communication technologies; provide ongoing monitoring, analysis, and support of the unified communication architecture; provide daily oversight of the campus communication system and related functions.
Minimum Education
Bachelor's degree from an accredited institution; OR Associate's Degree plus an additional combination of education or experience in IT equivalent to 2 years.; OR High School diploma plus an additional combination of education or experience in IT equivalent to 4 years.
Minimum Experience
Seven years of technical experience in data networking, VoIP, or video-conferencing; ability to write proposals, act as a vendor liaison, make presentations to professional peers, and work closely
with IT management.
Minimum Other
Excellent interpersonal and communication skills.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Bachelor's degree in information systems, computer science, telecommunications, or closely related field.
Preferred Experience
More than ten years of experience in data networking, VoIP, or video-conferencing; experience within computer facilities in a large organization or university setting. Positive consideration will be given to relevant certifications (CCNA, CCNP, CWNA) and/or specialized training.
Preferred Other
Relevant certifications and/or specialized communication technology
training.
Pre-Employment Screening
Requires successful completion of a background check.
Position Title(s) Supervised
None.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master's, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
Information Technology Services:120040
Department Information
The minimum salary for this position is $70,000.
Department Email or Phone Number
765-285-4152
Duties & Responsibilities
Ranking
1
Job Duty
Install, maintain, and provide leadership in the management of the primary Unified Communications solutions in use across the university. Including the IP PBX, voicemail solution, contact center environment, emergency alerting software, and web-conferencing environment.
Ranking
2
Job Duty
Collaborate with senior Unified Communications staff in the design and implementation of the campus data network and voice system.
Ranking
3
Job Duty
Provide support to the senior Unified Communications staff in establishing standards for communication hardware, software, applications, and services throughout the university.
Ranking
4
Job Duty
Provide training and guidance to Unified Communications analysts and engineers in the analysis and management of the data and voice network.
Ranking
5
Job Duty
Support Unified Communications analysts and engineers in accomplishing moves, adds, and changes for day-to-day operations of the data and voice network.
Ranking
6
Job Duty
Monitor daily performance metrics to verify service levels and uptime requirements are being met for all areas of the VoIP and data network.
Ranking
7
Job Duty
Expect to be on-call and periodically work outside normal work hours for
scheduled and emergency non-scheduled work.
Ranking
8
Job Duty
Provide continuing analysis, design, and integration of TCP/IP technologies,
such as but not limited to IPv4, IPv6, 802.1x, SIP, H.264, and H.323
Ranking
9
Job Duty
Consult with other departments on standards, regarding requirements for
communication networks and convergence issues.
Ranking
10
Job Duty
Provide support for developing and maintaining communicationmanagement systems for hardware, wiring, or other functions of communication systems; provide internal communication and networkinganalysis and support.
Ranking
11
Job Duty
Enhance interoperability across varying platforms and architectures.
Ranking
12
Job Duty
Install, operate, and maintain infrastructure components to ensure continued
and reliable availability of the Unified Communications network.
Ranking
13
Job Duty
Implement policies and procedures to ensure resource availability to meet
the communication needs of faculty, administrators, staff, and students.
Ranking
14
Job Duty
Provide ongoing support to users; communicate with clients and staff in
analyzing problems and requirements; recommend solutions; supervise and
assist with solutions.
Ranking
15
Job Duty
Perform other related duties as assigned.
Posting Detail Information
Posting Number
202301450P
Number of Vacancies
1
Desired Start Date
02/01/2024
Position End Date (if temporary)
Open Date
12/20/2023
Applications Accepted Through Date
01/26/2024
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Information for Applications Requiring a Cover Letter
In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University's enduring values, including inclusiveness, which we define as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.'
Position Information
Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer-and the only recognized education institution-in the State of Indiana.Learn More
Position Title
Senior Voice Engineer
About this Opportunity
Ball State University's Unified Communications team is looking for a dynamic, goal-oriented member to provide data and voice connectivity to the University's campus. This position will involve monitoring, maintaining, and evolving the campus data and voice network to meet the ever-growing needs of the campus community. If you have experience working on large and complex networks, sophisticated IP Phone systems, or think your information technology skills may be transferable, please apply.
Our Statement on Inclusiveness
At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellenceand freedom of expression.
Benefits and Community
Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.
- Affordable Healthcare
- Retirement
- Tuition Remission (For eligible employees, their dependents, and spouse)
- Paid Parental Leave
- Professional Development
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
https://www.bsu.edu/about/live-near-your-work
FLSA
Learned Professional Exemption
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
Install and maintain a data and voice network architecture to service the campus community and maintain appropriate service levels. Provide integration of communication technologies; provide ongoing monitoring, analysis, and support of the unified communication architecture; provide daily oversight of the campus communication system and related functions.
Minimum Education
Bachelor's degree from an accredited institution; OR Associate's Degree plus an additional combination of education or experience in IT equivalent to 2 years.; OR High School diploma plus an additional combination of education or experience in IT equivalent to 4 years.
Minimum Experience
Seven years of technical experience in data networking, VoIP, or video-conferencing; ability to write proposals, act as a vendor liaison, make presentations to professional peers, and work closely
with IT management.
Minimum Other
Excellent interpersonal and communication skills.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Bachelor's degree in information systems, computer science, telecommunications, or closely related field.
Preferred Experience
More than ten years of experience in data networking, VoIP, or video-conferencing; experience within computer facilities in a large organization or university setting. Positive consideration will be given to relevant certifications (CCNA, CCNP, CWNA) and/or specialized training.
Preferred Other
Relevant certifications and/or specialized communication technology
training.
Pre-Employment Screening
Requires successful completion of a background check.
Position Title(s) Supervised
None.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master's, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
Information Technology Services:120040
Department Information
The minimum salary for this position is $70,000.
Department Email or Phone Number
765-285-4152
Duties & Responsibilities
Ranking
1
Job Duty
Install, maintain, and provide leadership in the management of the primary Unified Communications solutions in use across the university. Including the IP PBX, voicemail solution, contact center environment, emergency alerting software, and web-conferencing environment.
Ranking
2
Job Duty
Collaborate with senior Unified Communications staff in the design and implementation of the campus data network and voice system.
Ranking
3
Job Duty
Provide support to the senior Unified Communications staff in establishing standards for communication hardware, software, applications, and services throughout the university.
Ranking
4
Job Duty
Provide training and guidance to Unified Communications analysts and engineers in the analysis and management of the data and voice network.
Ranking
5
Job Duty
Support Unified Communications analysts and engineers in accomplishing moves, adds, and changes for day-to-day operations of the data and voice network.
Ranking
6
Job Duty
Monitor daily performance metrics to verify service levels and uptime requirements are being met for all areas of the VoIP and data network.
Ranking
7
Job Duty
Expect to be on-call and periodically work outside normal work hours for
scheduled and emergency non-scheduled work.
Ranking
8
Job Duty
Provide continuing analysis, design, and integration of TCP/IP technologies,
such as but not limited to IPv4, IPv6, 802.1x, SIP, H.264, and H.323
Ranking
9
Job Duty
Consult with other departments on standards, regarding requirements for
communication networks and convergence issues.
Ranking
10
Job Duty
Provide support for developing and maintaining communicationmanagement systems for hardware, wiring, or other functions of communication systems; provide internal communication and networkinganalysis and support.
Ranking
11
Job Duty
Enhance interoperability across varying platforms and architectures.
Ranking
12
Job Duty
Install, operate, and maintain infrastructure components to ensure continued
and reliable availability of the Unified Communications network.
Ranking
13
Job Duty
Implement policies and procedures to ensure resource availability to meet
the communication needs of faculty, administrators, staff, and students.
Ranking
14
Job Duty
Provide ongoing support to users; communicate with clients and staff in
analyzing problems and requirements; recommend solutions; supervise and
assist with solutions.
Ranking
15
Job Duty
Perform other related duties as assigned.
Posting Detail Information
Posting Number
202301450P
Number of Vacancies
1
Desired Start Date
02/01/2024
Position End Date (if temporary)
Open Date
12/20/2023
Applications Accepted Through Date
01/26/2024
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Information for Applications Requiring a Cover Letter
In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University's enduring values, including inclusiveness, which we define as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.'
